Future of Quality Assurance Conference

EvaluAgent has confirmed the date and venue for its first conference of 2019. The event will be focusing on ‘The Future of Quality Assurance’ and will be held in London, at Chelsea’s Stamford Bridge stadium on 28th February.

Contact Centre CLUB

The conference, consisting of a series of keynote presentations, round-tables and engaging workshops, is aimed at Heads of Quality, Compliance, L&D Executives and Customer Service Directors.

Key topics will include the potential impact of AI on Quality Assurance and the importance of coaching and feedback in the creation of ‘super agents’ and the growing requirement to deliver a superior customer experience.

EvaluAgent CEO, Jaime Scott, says “This will be our third conference and we’re eagerly anticipating another full house. Both the Manchester and Birmingham events last year proved to be really popular, especially for those who are operating within highly regulated industries.

It’s a real opportunity for everyone in the community to share thoughts, practices and ideas. The feedback we received from both events was incredibly positive, with many delegates taking away new ideas to help them to radically improve their quality processes, employee engagement and overall customer experience.

While complimentary tickets are available, those interested in attending are encouraged to secure their place as numbers are limited and confirmed on a first come, first served basis.

  • Date: Thursday 28th February 2019
  • Time: 10.00 – 16:00
  • Location: Chelsea Football Club (Stamford Bridge), Fulham Road, London SW6 1HS
  • Secure your ticket: https://www.evaluagent.com/events