Teleperformance, the global leader in outsourced omnichannel customer experience management announced it was honored with the 2018 Competitive Innovation and Leadership Award in the contact centre outsourcing industry in Brazil by Frost & Sullivan.
Frost & Sullivan analysts independently evaluated strategy innovation and customer impact of market participants, across areas like effectiveness, stakeholder integration and customer experience. Teleperformance was recognized for unique competitive advantages that enable it to stand out among competitors, including consistency of global operations, advanced security practices and strategy of training and developing people.
“Frost & Sullivan analysis confirms that Teleperformance is constantly innovating and always looking to provide the best-in-class service experience to its customers,” said Juan Gonzalez, Research Director, Information & Communications, Frost & Sullivan. “Key components of the company’s global strategy, such as the quality of its operations, global best practices, management model, and personnel development, enabled it to have an extremely positive year in 2018 and grow considerably more than the total market.”
Daniel Julien, Chairman and CEO, Teleperformance Group, added: “I commend the team in Brazil for their work to ensure that each customer interaction matters. Our people are the key to Teleperformance’s success. Investing in their growth has been a top priority globally and in Brazil, where over four million hours was spent on personnel training in 2018. This award by Frost & Sullivan recognizes that Teleperformance is well-prepared to support evolving client needs and customers’ expectations.”
Teleperformance has garnered over 30 Frost & Sullivan Awards over the last eight years in every major region of the world. It has been recognized for excellence in categories such as Customer Value Enhancement, Growth Excellence of the Year, Industry Innovation and Advancement, Market Leadership, Company of the Year in all world regions, Outsourcer of the Year, Product Differentiation Excellence, Competitive Strategy Innovation, Customer Service Leadership and Green Excellence.