PRESS RELEASE: Growing demand from business leaders and employees for a move away from once-a-year, one-way “listening” is at the heart of a new, integrated approach to employee engagement developed by ENGAGE and enabled by Confirmit Horizons. Continue reading Employees, HR Directors and Business Leaders to benefit from ‘disruptive listening’
All posts by Sam Heggie-Collins
3CLogic Announces New AI Driven Automation
PRESS RELEASE: 3CLogic announced its newest release leveraging artificial intelligence to help streamline and automate customer service initiatives and processes. The release, focused primarily on chat-enabled bots, is the first in a series of planned AI suites using Amazon Lex® and Polly® and will include: Continue reading 3CLogic Announces New AI Driven Automation
8×8 Partners with Softchoice to Bring Cloud Communications and Contact Center Offerings to Midmarket and Enterprise Companies in North America
8×8 and Softchoice, a leading North American provider of IT solutions and managed services, announced a partnership to bring integrated, enterprise-grade cloud communications, contact center and team collaboration solutions to midmarket and enterprise companies. With this announcement, Softchoice will now expand its cloud portfolio to sell 8×8’s industry-leading solutions and services in the United States and Canada. Continue reading 8×8 Partners with Softchoice to Bring Cloud Communications and Contact Center Offerings to Midmarket and Enterprise Companies in North America
Damovo First to Bring Avaya Cloud Solutions to Ireland
PRESS RELEASE: Avaya is pleased to announce that its Diamond Partner Damovo, the leading enterprise communications solutions and services provider, will be the first to bring Avaya’s Powered By IP Office Cloud to businesses in Ireland. Continue reading Damovo First to Bring Avaya Cloud Solutions to Ireland
FCR Media to transform sales and service performance with NewVoiceMedia
NewVoiceMedia announced that FCR Media Belgium NV has chosen its ContactWorld platform to enhance its customer service experience and sales performance throughout Belgium. Continue reading FCR Media to transform sales and service performance with NewVoiceMedia
CallMiner Announces Eureka Speech Analytics for Amazon Connect Customers
CallMiner, developer of customer engagement and speech analytics platform Eureka, announces its collaboration with Amazon Connect cloud-hosted contact center service on Amazon Web Services (AWS). This new development will allow businesses of any size that are using Amazon Connect to extract meaningful business insights from customer conversations to improve contact center and agent performance, and elevate the customer experience. Continue reading CallMiner Announces Eureka Speech Analytics for Amazon Connect Customers