Mosaicx, a pioneer in customer experience, announced the launch of the next era of its Engage product. The company will demo the next-generation AI-native platform at Customer Contact Week (CCW) in Las Vegas from June 9-12. Continue reading Mosaicx Unveils AI-Native CX Platform at CCW Las Vegas
All posts by Sam Heggie-Collins
Gartner Survey Finds 60% of Customer Service Agents Fail to Promote Self-Service
Sixty percent of customer service agents fail to promote self-service options, according to a survey by Gartner, Inc. Continue reading Gartner Survey Finds 60% of Customer Service Agents Fail to Promote Self-Service
Salesforce Partners with Ferrari to Elevate the Client’s Journey Worldwide
Salesforce, the world’s #1 CRM platform, is pleased to announce a new strategic partnership with Ferrari, focused on elevating the client experience, particularly through the deployment of its CRM technology for Ferrari sportscar clients and elevated through a marketing partnership with both Ferrari Hypercar and Ferrari Challenge Trofeo Pirelli motorsport activities. Continue reading Salesforce Partners with Ferrari to Elevate the Client’s Journey Worldwide
CallMiner Acquires Conversational AI and Automation Provider VOCALLS
CallMiner, the leading provider of AI-powered conversation intelligence to improve customer experience (CX), announced it has acquired VOCALLS, a leading voice-first conversational AI and automation platform. Continue reading CallMiner Acquires Conversational AI and Automation Provider VOCALLS
NEXT Partners with Infobip to Enhance Fraud Detection and Messaging Experiences
Global cloud communications platform Infobip has partnered with NEXT plc, the leading UK-based clothing brand, to bolster customer security and elevate the messaging experience for the retailer’s customers. Continue reading NEXT Partners with Infobip to Enhance Fraud Detection and Messaging Experiences
Graia Launches New Era of Customer Support Where AI Listens, Understands and Responds with Empathy
Three successful technology companies operating under the BOSQAR INVEST family of businesses – Bulb Technologies, Geomant and Buzzeasy – announced the launch of a proprietary Agentic CCaaS and GenAI platform under the brand name Graia. Continue reading Graia Launches New Era of Customer Support Where AI Listens, Understands and Responds with Empathy