ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including several Fortune 100 and FTSE 250 firms, has acquired Aucera. Continue reading ResultsCX Acquires Aucera
All posts by Sam Heggie-Collins
Medallia announces Carrie Parker as Chief Marketing Officer
Medallia, the global leader in customer and employee experience, announced Carrie Parker as Chief Marketing Officer (CMO). Parker brings over 25 years of experience leading high-performing teams, transforming brands, and driving revenue growth for technology and SaaS companies. Continue reading Medallia announces Carrie Parker as Chief Marketing Officer
UiPath Acquires Peak to Launch Vertically Specialised Agents within its Agentic Automation Platform
UiPath, a leading enterprise automation and AI software company, announced the acquisition of Peak, an AI-native company headquartered in Manchester, United Kingdom. Continue reading UiPath Acquires Peak to Launch Vertically Specialised Agents within its Agentic Automation Platform
Genesys Research Finds Consumers Believe AI Will Improve CX and Businesses Are Rising to the Opportunity
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, has released its latest research report, “The State of Customer Experience,” revealing critical insights into consumer expectations and the evolving priorities of customer experience (CX) leaders worldwide. Continue reading Genesys Research Finds Consumers Believe AI Will Improve CX and Businesses Are Rising to the Opportunity
Talkdesk After Hours Serves up Customer and Agent Happiness by Extending Sales and Service Beyond Regular Business Hours
Talkdesk®, a global provider of AI-powered CX technology that serves enterprises of all sizes, is helping organizations extend sales and service to customers beyond traditional business operating hours. Continue reading Talkdesk After Hours Serves up Customer and Agent Happiness by Extending Sales and Service Beyond Regular Business Hours
New Five9 Research Reveals Balancing AI with Human Connection is Key to Winning Customer Experience
Five9, provider of the Intelligent CX Platform, released its 2025 Customer Experience Report offering insights into the evolving expectations of global consumers and the strategies businesses can use to thrive in the era of The New CX. Continue reading New Five9 Research Reveals Balancing AI with Human Connection is Key to Winning Customer Experience