Business Systems Ltd, an industry expert in future-ready digital communications solutions, has announced the promotion of Andrew Jacobs to Managing Director. Andrew will lead the company as it continues to drive forward its strategic growth in the contact centre sector. Continue reading Business Systems Ltd appoints Andrew Jacobs as Managing Director
All posts by Sam Heggie-Collins
Gartner Predicts Agentic AI Will Autonomously Resolve 80% of Common Customer Service Issues Without Human Intervention by 2029
By 2029, agentic AI will autonomously resolve 80% of common customer service issues without human intervention, leading to a 30% reduction in operational costs, according to Gartner, Inc. Continue reading Gartner Predicts Agentic AI Will Autonomously Resolve 80% of Common Customer Service Issues Without Human Intervention by 2029
Content Guru’s Global AI Vision Takes Centre Stage with New Website Launch
Content Guru has announced the launch of a new global website that recognizes the evolution of its product portfolio, particularly within AI solutions. Continue reading Content Guru’s Global AI Vision Takes Centre Stage with New Website Launch
Vonage Selected by FREENOW to Elevate Secure Customer Communications Across Europe
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has announced an agreement with FREENOW, Europe’s leading multi-mobility app with taxis at its core, to transform its customer communication strategy using Vonage Communications APIs. Continue reading Vonage Selected by FREENOW to Elevate Secure Customer Communications Across Europe
Vonage joins forces with SAP to deliver agentic AI-driven experiences for enterprises
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, announced an expanded collaboration with SAP to help bring agentic AI-driven experiences to enterprises worldwide. Continue reading Vonage joins forces with SAP to deliver agentic AI-driven experiences for enterprises
Talkdesk AI Agents for Healthcare transforms patient and member experience with Agentic AI
Talkdesk®, Inc., a global provider of AI-powered CX technology that serves enterprises of all sizes, is helping healthcare organizations effortlessly deliver a new level of integrated self-service to autonomously address and resolve consumer requests and personalize patient experience without live agent assistance. Continue reading Talkdesk AI Agents for Healthcare transforms patient and member experience with Agentic AI