SharpenCX, a leader in AI-driven contact centre solutions, announced its merger with Ytel, Inc., a California-based provider of cloud communications and contact centre software. Continue reading SharpenCX and Ytel Merge to Deliver a Unified, AI-Powered Customer Experience Platform
All posts by Sam Heggie-Collins
loveholidays Selects Calabrio Workforce Management to Increase Contact Centre Efficiency
Calabrio, the workforce and conversation intelligence company, announced a new partnership with loveholidays, the UK and Ireland’s fastest growing and largest online travel agent. Continue reading loveholidays Selects Calabrio Workforce Management to Increase Contact Centre Efficiency
ArvatoConnect partners with Zoom to join forces to rewrite the cost equation for UK customer service reshoring
ArvatoConnect is bringing customer service jobs and innovation back to the UK through an AI partnership with Zoom Communications, Inc., in a move that could reshape the economics of onshoring. Continue reading ArvatoConnect partners with Zoom to join forces to rewrite the cost equation for UK customer service reshoring
IPI’s Pauseable now available on AWS Marketplace
IPI, the Contact Centre specialist and solutions provider, announced that Pauseable, IPI’s automated pause-and-resume compliance product, is now available on AWS Marketplace – Amazon’s digital storefront for managed solutions from AWS Partners. Continue reading IPI’s Pauseable now available on AWS Marketplace
Sprinklr and SAMY Strategic Alliance Unleashes Next-Gen CX Solutions for Global Brands
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced an expanded global strategic partnership with SAMY, a leading 1,000+ strong social-first agency integrating intelligence, creativity, and technology. Continue reading Sprinklr and SAMY Strategic Alliance Unleashes Next-Gen CX Solutions for Global Brands
NiCE and IGT Solutions Accelerate AI-First CX Transformation for Global Brands with CXone Mpower
NiCE announced an expanded strategic partnership with IGT Solutions to accelerate AI-first customer experience transformation for global enterprises. Through the NiCE Strategic Partner Program (SPP), IGT Solutions, a leading provider of digital and data-driven solutions, will deploy NiCE’s award-winning CX AI platform, CXone Mpower, to deliver proactive, intelligent, and human-centred customer experiences. Continue reading NiCE and IGT Solutions Accelerate AI-First CX Transformation for Global Brands with CXone Mpower