NiCE announced the successful closing of its acquisition of Cognigy, a recognized leader in enterprise-grade conversational and agentic AI, following receipt of all required regulatory approvals. Continue reading NiCE Closes Acquisition of Cognigy
All posts by Sam Heggie-Collins
RingCentral Acquires CommunityWFM
RingCentral, Inc., a global leader in AI-powered business communications, announced the acquisition of CommunityWFM, a cloud-based, AI-first contact centre workforce management software solution. Continue reading RingCentral Acquires CommunityWFM
Concentrix Acquires SAI Digital
Concentrix Corporation, a global technology and services leader, announced its acquisition of SAI Digital— an end-to-end digital commerce and CX technology solutions company— scaling its presence in Vietnam as a strategic hub to deliver innovation and intelligent experiences for global brands. Continue reading Concentrix Acquires SAI Digital
Infinity appoints Mark Adams as new CEO
Global call and speech analytics platform Infinity has appointed Mark Adams as Chief Executive Officer, succeeding Warren Newbert, who is stepping down after nearly nine transformative years at the helm. Continue reading Infinity appoints Mark Adams as new CEO
Alorica Expands its Cairo Operations, Increasing Workforce by 450%
Alorica Inc., a global leader in digitally powered CX, announced its site expansion in Cairo, Egypt to meet rising demand from its global customer base. Continue reading Alorica Expands its Cairo Operations, Increasing Workforce by 450%
TransPerfect Acquiring Unbabel, Solidifying Leadership Position in Language AI
TransPerfect, the world’s largest provider of language and AI solutions for global business, announced that it has acquired Unbabel, a market leader in language AI. Financial terms of the transaction were not disclosed. Continue reading TransPerfect Acquiring Unbabel, Solidifying Leadership Position in Language AI