Omilia, a global leader in Self-Learning Agentic CX, announced the appointment of Dave Ogden as Vice President of Revenue Operations. Ogden will be responsible for scaling Omilia’s global revenue operations function spanning sales operations, forecasting, and commercial execution as the company accelerates growth across its key markets. Continue reading Omilia Appoints David Ogden as VP of Revenue Operations
All posts by Sam Heggie-Collins
Lucidya expands global leadership team, recruiting talent from ServiceNow, Qualtrics, Brandwatch, Talkdesk, and Genesys
Following its record-breaking Series B in 2025, the largest AI funding round in MENA at the time, Lucidya has expanded its global leadership team with the appointment of William O’Neill, former ServiceNow and Qualtrics executive, as Chief Revenue Officer; Steve Adkins, former Brandwatch executive, as Vice President of Sales; and Anand Shrivastava, former Talkdesk and Genesys product leader, as Vice President of Product. Continue reading Lucidya expands global leadership team, recruiting talent from ServiceNow, Qualtrics, Brandwatch, Talkdesk, and Genesys
Bank of America Enhances EricaAssist with Generative AI to Help Employees Resolve Client Needs Faster
Bank of America (B of ABofA) announced enhancements to EricaAssist, its human assisted A IAI agent that supports employees during client conversations, delivering real time insights that help resolve client needs faster while keeping the employee at the centre of the experience. Continue reading Bank of America Enhances EricaAssist with Generative AI to Help Employees Resolve Client Needs Faster
SurveyMonkey reintroduces GetFeedback
SurveyMonkey, the world’s most popular platform for surveys and forms, announced GetFeedback by SurveyMonkey, a newly simplified self-serve experience that makes it easy for marketing, product, and digital customer experience teams to collect customer feedback directly on their websites. Continue reading SurveyMonkey reintroduces GetFeedback
Observe.AI Announces Strategic Collaboration Agreement with AWS to Accelerate Adoption of AI Agents for Customer Experience
Observe.AI announced a multi-year strategic collaboration agreement with Amazon Web Services (AWS) to help enterprises deploy AI Agents for CX across customer service operations at scale. Continue reading Observe.AI Announces Strategic Collaboration Agreement with AWS to Accelerate Adoption of AI Agents for Customer Experience
8×8 Delivers Flexible, Consumption-Based UC Solution for Direct Resell Partners with 8×8 Small Business
8×8, Inc., a leading global business communications platform provider, has launched 8×8 Small Business, a new self-serve, consumption-based offering that gives direct resell partners more flexibility to win and serve small and medium businesses (SMBs), with no fixed seat counts, annual licences, or obligation to bundle tools their customers don’t need. Continue reading 8×8 Delivers Flexible, Consumption-Based UC Solution for Direct Resell Partners with 8×8 Small Business