Conversocial announced its customers are now able to use Apple Business Chat, a new way for users to communicate directly with businesses using the Messages app on Apple products. Continue reading Conversocial Offers Apple Business Chat to Help Businesses Connect With Customers via Messaging →

Nuance® announced the launch of Nuance Mix, an open enterprise-grade, software-as-a-service (SaaS) tooling suite for creating advanced conversational experiences that power Virtual Assistants (VA) and IVR using Nuance’s industry-leading and cloud-agnostic Conversational AI. Continue reading Nuance Launches Nuance Mix DIY Toolset, Opens Access to Market-Leading Conversational AI →

LogMeIn is making it simple and safe for organizations to provide exceptional customer and employee experiences with enhanced visual support solutions. Building on LogMeIn’s industry leading remote support offer Rescue Lens, the new Rescue Live Lens elevates video-based support to the next level by eliminating the need to download and install an app, providing a more seamless and convenient user experience. Continue reading LogMeIn Virtualizes Face-to-Face Tech Support with Rescue Live Lens →

NICE inContact, a NICE business and the leader in cloud contact centre solutions announced that its CXone@home offering has been expanded to include the complete suite of workforce engagement and optimization (WFO) capabilities to ensure agents are productive while working from home. Continue reading CXone@home is Expanded to Include Workforce Engagement Suite to Ensure Agent Productivity While Working at Home →