Tag Archives: customer feedback

London City Airport implements real-time customer feedback system

PRESS RELEASE: Passengers can now provide live ‘smart’ feedback on their London City Airport experience – from the quality of customer information to cleanliness of toilets – which airport staff will use to improve passenger journeys. The airport has introduced Feedback Now consoles throughout the terminal this week which allow customers to rate their satisfaction for different aspects of their journey. Continue reading London City Airport implements real-time customer feedback system

CSL Appoints Lavastorm Analytics Engine to Analyze Customer Feedback in Real-Time and Win Customer Advocates

PRESS RELEASE: Lavastorm Analytics, a leading global data management and analytics software company, announced today that CSL Limited (CSL), Hong Kong’s first mobile network operator, has chosen the Lavastorm Analytics Engine to provide agile analytic, data integration and extract, transform, and load (ETL) capabilities for its net promoter score (NPS) initiative, dubbed “Yan Hei.” Lavastorm’s software helps to provide CSL’s customer service, sales, and operations teams with real-time customer feedback. Continue reading CSL Appoints Lavastorm Analytics Engine to Analyze Customer Feedback in Real-Time and Win Customer Advocates

Salix Homes Deploys SmartVoice ViewPoint To Enhance Service Delivery To Residents

PRESS RELEASE: Salix Homes, the award-winning social housing provider, is deploying SmartVoice ViewPoint, a cost-effective customer feedback solution from Sinclair Voicenet. The new system will enable Salix Homes to gain a greater understanding of satisfaction levels and enhance service delivery to residents living in more than 8,500 properties across central Salford. The system is being deployed without requiring any capital outlay on a per survey basis. Continue reading Salix Homes Deploys SmartVoice ViewPoint To Enhance Service Delivery To Residents

How Daisy Made Customer Experience Bloom with Rapide’s Customer Feedback Solution, Rant & Rave

The Challenge

Daisy Group plc is a leading provider of IT and communications solutions, providing services such as broadband, mobile, cloud and telephone systems to leading high street brands, public sector bodies and B2B organisations across the country. Based in Lancashire and formed in 2001, the company has grown rapidly in a short period of time.  Continue reading How Daisy Made Customer Experience Bloom with Rapide’s Customer Feedback Solution, Rant & Rave

OpinionLab partner with IBM,make it faster for brands to harness customer feedback across any device

OpinionLab, the pioneer and global leader in omnichannel Voice of Customer (VoC) feedback, has expanded its relationship with IBM to allow retailers to more quickly and easily collect and act on real-time customer feedback – and gain a more complete picture of the shopping experience across any device or channel.  Continue reading OpinionLab partner with IBM,make it faster for brands to harness customer feedback across any device