Ardian, the independent private investment company, has signed an agreement to acquire Competence Call Center Group (CCC), one of the leading BPO service providers in Europe. The investment will be made via the Ardian Expansion Fund IV. The shares are being sold by the pan-European private equity firm Silverfleet Capital. Continue reading Ardian acquires Business Process Outsourcing service provider CCC
Category Archives: Acquisitions & Mergers
TeleTech Announces Acquisition Of Digital Customer Experience Company, Motif, Inc.
TeleTech, a leading global provider of customer experience, engagement, and growth solutions delivered through its proprietary end-to-end Humanify™ Customer Engagement as a Service offering, announced the majority acquisition of Motif, a leading digital trust and safety services company based in India and the Philippines. The acquisition will be immediately accretive. Continue reading TeleTech Announces Acquisition Of Digital Customer Experience Company, Motif, Inc.
IMImobile Enhances Enterprise Digital Communications Strategy with US Acquisition of SUMOTEXT Corporation
IMImobile, a cloud communications software and solutions provider, has announced that it has completed the acquisition of SUMOTEXT Corporation (“SUMOTEXT”), an established US based provider of mobile messaging solutions for government, travel, retail, healthcare, and non-profit organisations. Continue reading IMImobile Enhances Enterprise Digital Communications Strategy with US Acquisition of SUMOTEXT Corporation
Sonus Networks announces completion of Sonus and GENBAND Merger – and changes name to Ribbon Communications
Sonus Networks, Inc., a global leader in secure and intelligent cloud communications announced the completion of the Sonus and GENBAND mergers following which each became a wholly owned subsidiary of a parent company formed for purposes of the transaction and renamed Sonus Networks, Inc. In connection with closing the transaction, Sonus Networks also announced that, effective today, it has begun conducting business as Ribbon Communications. Continue reading Sonus Networks announces completion of Sonus and GENBAND Merger – and changes name to Ribbon Communications
Serenova Acquires TelStrat to Accelerate Performance and Drive Engagement Across the Customer Journey
Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, announced that it has completed the acquisition of TelStrat, a leading provider of call recording, quality, analytics, and workforce management (WFM) solutions. The acquisition plays a pivotal role in Serenova’s mission of enabling simpler, brighter customer experiences that drive revenue, retention, and loyalty. Continue reading Serenova Acquires TelStrat to Accelerate Performance and Drive Engagement Across the Customer Journey
UpCurve Acquires Contact Management Systems and Ticomix’s CRM Division
UpCurve, Inc, the small and medium-sized business (SMB) solutions provider, announced that it has acquired both Contact Management Systems and the CRM Division of Ticomix. These additions strengthen UpCurve’s position as a provider of CRM solutions and custom integrations, including SugarCRM and Goldmine. Continue reading UpCurve Acquires Contact Management Systems and Ticomix’s CRM Division