TeleTech, a leading global provider of customer experience, engagement, and growth solutions delivered through its proprietary end-to-end Humanify™ Customer Engagement as a Service offering, announced the majority acquisition of Motif, a leading digital trust and safety services company based in India and the Philippines. The acquisition will be immediately accretive. Continue reading TeleTech Announces Acquisition Of Digital Customer Experience Company, Motif, Inc.
Category Archives: Acquisitions & Mergers
IMImobile Enhances Enterprise Digital Communications Strategy with US Acquisition of SUMOTEXT Corporation
IMImobile, a cloud communications software and solutions provider, has announced that it has completed the acquisition of SUMOTEXT Corporation (“SUMOTEXT”), an established US based provider of mobile messaging solutions for government, travel, retail, healthcare, and non-profit organisations. Continue reading IMImobile Enhances Enterprise Digital Communications Strategy with US Acquisition of SUMOTEXT Corporation
Sonus Networks announces completion of Sonus and GENBAND Merger – and changes name to Ribbon Communications
Sonus Networks, Inc., a global leader in secure and intelligent cloud communications announced the completion of the Sonus and GENBAND mergers following which each became a wholly owned subsidiary of a parent company formed for purposes of the transaction and renamed Sonus Networks, Inc. In connection with closing the transaction, Sonus Networks also announced that, effective today, it has begun conducting business as Ribbon Communications. Continue reading Sonus Networks announces completion of Sonus and GENBAND Merger – and changes name to Ribbon Communications
Serenova Acquires TelStrat to Accelerate Performance and Drive Engagement Across the Customer Journey
Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, announced that it has completed the acquisition of TelStrat, a leading provider of call recording, quality, analytics, and workforce management (WFM) solutions. The acquisition plays a pivotal role in Serenova’s mission of enabling simpler, brighter customer experiences that drive revenue, retention, and loyalty. Continue reading Serenova Acquires TelStrat to Accelerate Performance and Drive Engagement Across the Customer Journey
UpCurve Acquires Contact Management Systems and Ticomix’s CRM Division
UpCurve, Inc, the small and medium-sized business (SMB) solutions provider, announced that it has acquired both Contact Management Systems and the CRM Division of Ticomix. These additions strengthen UpCurve’s position as a provider of CRM solutions and custom integrations, including SugarCRM and Goldmine. Continue reading UpCurve Acquires Contact Management Systems and Ticomix’s CRM Division
Cisco Announces Agreement to Acquire BroadSoft, a Leader in Cloud Calling and Contact Centre Solutions
Cisco and BroadSoft announced a definitive agreement for Cisco to acquire publicly-held BroadSoft, Inc., headquartered in Gaithersburg, MD. Pursuant to the agreement, Cisco will pay $55 per share, in cash, in exchange for each share of BroadSoft, or an aggregate purchase price of approximately $1.9 billion net of cash, assuming fully diluted shares including conversion of debt. The acquisition has been approved by the board of directors of each company. Continue reading Cisco Announces Agreement to Acquire BroadSoft, a Leader in Cloud Calling and Contact Centre Solutions