Qualtrics, the creator of and a leader in the experience management (XM) category, announced it has signed a definitive agreement to invest $6.75 billion to acquire Press Ganey Forsta, a leading provider of experience measurement and data analytics. Continue reading Qualtrics to acquire Press Ganey Forsta to Advance AI-Powered Experience Management
Category Archives: Acquisitions & Mergers
Alchemer Acquires Chatmeter to Unify Customer Feedback Intelligence
Alchemer, a global leader in customer experience and feedback technology, announced the acquisition of Chatmeter, the leading AI-powered customer intelligence platform for multi-location businesses. Continue reading Alchemer Acquires Chatmeter to Unify Customer Feedback Intelligence
Netigate acquires Mopinion to create Europe’s most comprehensive AI-driven Experience Management platform
Netigate, a leading European experience management SaaS player, has announced the acquisition of Mopinion, a leading provider of digital customer feedback software, founded and based in the Netherlands. Continue reading Netigate acquires Mopinion to create Europe’s most comprehensive AI-driven Experience Management platform
SoundHound AI Strengthens Its Leadership in Agentic AI with the Acquisition of Interactions
SoundHound AI, Inc., a global leader in voice and conversational AI, announced the acquisition of Interactions, a pioneer in AI for customer service and workflow orchestration. This strategic deal is expected to strengthen and extend SoundHound’s growing leadership in Agentic AI and accelerate its market penetration in customer service across enterprise businesses. Continue reading SoundHound AI Strengthens Its Leadership in Agentic AI with the Acquisition of Interactions
NiCE Closes Acquisition of Cognigy
NiCE announced the successful closing of its acquisition of Cognigy, a recognized leader in enterprise-grade conversational and agentic AI, following receipt of all required regulatory approvals. Continue reading NiCE Closes Acquisition of Cognigy
RingCentral Acquires CommunityWFM
RingCentral, Inc., a global leader in AI-powered business communications, announced the acquisition of CommunityWFM, a cloud-based, AI-first contact centre workforce management software solution. Continue reading RingCentral Acquires CommunityWFM