NICE inContact, a NICE business, and the leader in cloud contact centre, announced that it has been selected as the winner in the Innovations in Cloud Contact Centres category of the 2020 UK National Innovation Awards® for NICE inContact CXone, the world’s leading cloud customer experience platform. Continue reading NICE inContact CXone Wins UK National Innovation Award for Digital-First Innovation
Category Archives: Awards
Noble Conversations Analytics Insight 2.0 Named a 2020 Product of the Year
Noble Systems, a global leader in omnichannel contact centre technology solutions, announced that TMC (a global integrated media company) has awarded Noble® Conversations Analytics 2.0 a 2020 Communications Solutions Product of the Year Award. Continue reading Noble Conversations Analytics Insight 2.0 Named a 2020 Product of the Year
Sabio Group Achieves Twilio Gold Partner Status to bring AI to the contact centre
Following its recent acquisition of DVELP, a leading contact centre AI product and development company, Sabio Group has achieved Twilio Gold Partner Status as a Twilio Reseller Consulting Partner. Continue reading Sabio Group Achieves Twilio Gold Partner Status to bring AI to the contact centre
Results For The 2020 Edition Of The UK National Innovation Awards® Competition
Directors Club® United Kingdom are delighted to announce the results of the 2020 edition of the UK National Innovation Awards® competition. The live Gala Results Webcast took place on April 21st at 1.30pm BST, presented by Jon Snow, the awards organiser and founder. Continue reading Results For The 2020 Edition Of The UK National Innovation Awards® Competition
LivePerson named a Leader in Digital-First Customer Service Solutions by independent research firm
LivePerson, a global leader in conversational solutions, has been named a Leader in the Forrester Research, Inc. April 2020 report, The Forrester New Wave™: Digital-First Customer Service Solutions, Q2 2020. Continue reading LivePerson named a Leader in Digital-First Customer Service Solutions by independent research firm
Cicero Recognized with Enabling Technology Leadership Award by Frost & Sullivan
Based on its recent analysis of the North American contact centre market, Frost & Sullivan recognizes Cicero Inc. with the Enabling Technology Leadership Award in the call centre software industry. This is the second consecutive year that Cicero has garnered the Award. Continue reading Cicero Recognized with Enabling Technology Leadership Award by Frost & Sullivan