Noble Systems, a global leader in omnichannel contact centre technology solutions, announced that TMC (a global integrated media company) has awarded Noble® Conversations Analytics 2.0 a 2020 Communications Solutions Product of the Year Award. Continue reading Noble Conversations Analytics Insight 2.0 Named a 2020 Product of the Year
Category Archives: Awards
Sabio Group Achieves Twilio Gold Partner Status to bring AI to the contact centre
Following its recent acquisition of DVELP, a leading contact centre AI product and development company, Sabio Group has achieved Twilio Gold Partner Status as a Twilio Reseller Consulting Partner. Continue reading Sabio Group Achieves Twilio Gold Partner Status to bring AI to the contact centre
Results For The 2020 Edition Of The UK National Innovation Awards® Competition
Directors Club® United Kingdom are delighted to announce the results of the 2020 edition of the UK National Innovation Awards® competition. The live Gala Results Webcast took place on April 21st at 1.30pm BST, presented by Jon Snow, the awards organiser and founder. Continue reading Results For The 2020 Edition Of The UK National Innovation Awards® Competition
LivePerson named a Leader in Digital-First Customer Service Solutions by independent research firm
LivePerson, a global leader in conversational solutions, has been named a Leader in the Forrester Research, Inc. April 2020 report, The Forrester New Wave™: Digital-First Customer Service Solutions, Q2 2020. Continue reading LivePerson named a Leader in Digital-First Customer Service Solutions by independent research firm
Cicero Recognized with Enabling Technology Leadership Award by Frost & Sullivan
Based on its recent analysis of the North American contact centre market, Frost & Sullivan recognizes Cicero Inc. with the Enabling Technology Leadership Award in the call centre software industry. This is the second consecutive year that Cicero has garnered the Award. Continue reading Cicero Recognized with Enabling Technology Leadership Award by Frost & Sullivan
West Midlands community hub scoops Customer Satisfaction Innovation award
Walsall-based South Staffs Water and its partner, utilities customer contact outsourcer, Echo Managed Services, have claimed the Customer Satisfaction Innovation Award at this year’s Institute of Customer Services UK customer satisfaction awards. Continue reading West Midlands community hub scoops Customer Satisfaction Innovation award