NICE inContact CXone Wins UK National Innovation Award for Digital-First Innovation

NICE inContact, a NICE business, and the leader in cloud contact centre, announced that it has been selected as the winner in the Innovations in Cloud Contact Centres category of the 2020 UK National Innovation Awards® for NICE inContact CXone, the world’s leading cloud customer experience platform.

The UK National Innovation Awards®, presented by Directors Club®, recognise business technology innovations from around the world for their impact on customer experience, employee engagement or operational performance.

NICE inContact CXone transforms call centre software so businesses can provide an extraordinary agent and customer experience every time and on every channel. CXone is the first and only platform unifying best-in-class customer analytics, omnichannel routing, workforce optimisation, automation, and artificial intelligence on an open cloud foundation.

By offering the most supported digital channels in the industry with dozens of pre-integrated messaging, social and traditional voice/chat channels – including Facebook Messenger, Apple Business Chat, WhatsApp, and more – native in the CXone cloud customer experience platform, organisations of all sizes across the globe can exceed customer expectations through the contact centre.

“CXone customers consistently see positive improvements in customer experience and key contact centre metrics, thanks to our continually evolving innovation in cloud contact centres,” said Paul Jarman, NICE inContact CEO. “We are honoured to be recognised by the Directors Club® for this award, which validates CXone as a forward-looking technology that makes comprehensive digital-first omnichannel experiences a reality.”

The UK National Innovation Award for Innovations in Contact Centers follows several prestigious recognitions for CXone, including the Top Ranking Performers Best Technology Innovations Award, a Silver Stevie Award, 2019 BIG Innovation Awards and multiple leading analyst firms recognising CXone and NICE inContact.

“Congratulations to NICE inContact on their victory in the Innovations in Cloud Contact Centre category of the 2020 edition of the UK National Innovation Awards® competition,” said Jon Snow, organiser and founder of the UK National Innovation Awards® program. “This was a hotly contested category with a very high standard of entries from all four finalists. NICE inContact’s final ‘Our Innovation’ video demonstrated both vision and creativity. The judges recognised its solution as offering significant business value-add.”

The judges for the UK National Innovation Awards were recruited from the Directors Club® membership. Each judge is a customer, operations or digital-centric leader from end-user organisations. A record 224 Directors’ Club United Kingdom members judged this year’s 5 category finals.

All the winners of the 2020 UK National Innovation Awards can be found HERE

About NICE inContact

NICE inContact works with organisations of all sizes to create extraordinary and trustworthy customer experiences that create deeper brand loyalty and relationships that last. With NICE inContact CXoneTM, the industry’s most complete cloud customer experience platform, we combine best-in-class Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation to help any company transform every single customer interaction. See how our customer-centric expert services, innovative software, extensive ecosystem of valuable partnerships, and over a decade of global experience can help you transform every experience and customer relationship for lasting results. NICE inContact is recognised as a market leader by the leading industry analyst firms.


NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.