TelStrat, a global leader in compliance call recording and contact center workforce optimization solutions has been recognized as one of the 20 Most Promising Contact Center Technology Solution Providers – 2017 by CIOReview. Continue reading TelStrat Named to “20 Most Promising Contact Center Technology Solution Providers 2017” by CIOReview
Category Archives: Awards
Firstsource positioned as a “Major Contender” in the Everest Group’s Contact Center Outsourcing (CCO) PEAK Matrix™ Assessment 2017
Firstsource Solutions, the customer experience expert, has been recognised as a “Major Contender” in Everest Group’s Contact Center Outsourcing (CCO) – PEAK Matrix™ Assessment 2017. Continue reading Firstsource positioned as a “Major Contender” in the Everest Group’s Contact Center Outsourcing (CCO) PEAK Matrix™ Assessment 2017
Webhelp SA Nominated For Six Awards at the 2017 South African BPO & Contact Centre Industry Awards
Leading global customer experience and business process outsourcing company, Webhelp, is celebrating after being named a finalist in six categories at this year’s South African BPO & Contact Centre Industry Awards. Continue reading Webhelp SA Nominated For Six Awards at the 2017 South African BPO & Contact Centre Industry Awards
Echo Managed Services retains Outsourced Contact Centre of the Year award
Echo Managed Services is celebrating having fought off tough competition to be named the coveted Outsourced Contact Centre of the Year at the prestigious South West Contact Centre Forum (SWCCF) Awards for the second straight year. Continue reading Echo Managed Services retains Outsourced Contact Centre of the Year award
DMG Report Confirms: NICE is the Market Share Leader for Contact Center WFO
NICE announced that it is the market share leader in contact center Workforce Optimization (WFO), as reinforced by top industry analyst DMG Consulting LLC. NICE offers advanced analytics-based solutions, which include Adaptive WFO, an end-to-end persona based WFO solution, as well as EVOLVE WFO, a fully integrated cloud-based WFO suite. Continue reading DMG Report Confirms: NICE is the Market Share Leader for Contact Center WFO
Jacada Chosen Winner of 2017 Digital Self-Service Innovation Award
PRESS RELEASE: Jacada, a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, announced that it has been selected as the winner in the Digital Self-Service Innovation category of the UK National Innovation Awards for 2017. Recognized for the Jacada Contact Hub, a suite of award winning solutions that support today’s digital consumer, Jacada is chosen as winner in the area of digital customer service solutions. Continue reading Jacada Chosen Winner of 2017 Digital Self-Service Innovation Award