Firstsource positioned as a “Major Contender” in the Everest Group’s Contact Center Outsourcing (CCO) PEAK Matrix™ Assessment 2017

Firstsource Solutions, the customer experience expert, has been recognised as a “Major Contender” in Everest Group’s Contact Center Outsourcing (CCO) – PEAK Matrix™ Assessment 2017.

The positioning recognises Firstsource’s focus on excellence and delivery, and highlights the company’s commitment to providing a smart and collaborative partnership for clients.

Everest Group’s assessment comes hot on the heels of several other recognitions and rankings in analyst market studies in the past year – most recently being recognised a second time as a “Major Contender” in Everest Group’s Banking BPO PEAK Matrix Assessment 2017.

Everest Group’s PEAK Matrix™ assessments provide businesses with the analysis and insight they need to make decisions on global service providers, locations, products and solutions within various market segments, from healthcare to telecoms. Providers of these services and solutions look to the PEAK Matrix to benchmark their offering against other leaders’ in the market. Providers are assessed based on an in-depth RFI response, which is clarified and confirmed by additional data, as well as buyer reference surveys and interviews.

Commenting on the news, Rajesh Subramaniam, Managing Director and Chief Executive Officer, Firstsource Solutions, said: “We’re delighted to be commended by Everest Group’s PEAK Matrix™ assessment for the second time this year. It’s further acknowledgement of the progress we have been making in what’s been a great start to the year for Firstsource.”