According to Forrester’s Global Total Experience Score Rankings, 2025, when companies align their brand promise with the experiences they deliver across both customer and non-customer segments, they are better positioned to win and serve customers — unlocking up to 3.5x revenue growth and significantly boosting customer loyalty. Continue reading Forrester Introduces The Total Experience Score: A New Metric For Measuring The Power Of A Unified Brand And Customer Experience
Category Archives: Corporate News
District Council contact centre shines in Mystery Shopper exercise
A mystery shopper exercise at South Cambridgeshire District Council’s Customer Contact Centre found 98% of advisors answered enquiries to a high standard. Continue reading District Council contact centre shines in Mystery Shopper exercise
Medallia expands with new East Coast headquarters
Medallia, the global leader in customer and employee experience, announced the opening of a new East Coast headquarters in Tysons Corner, Va., reinforcing its commitment to innovation, talent, and growth. Continue reading Medallia expands with new East Coast headquarters
Concentrix Launches iX Hero™ Agentic AI Apps to Solve Critical Pain Points of the Customer Experience
Concentrix Corporation, a global technology and services leader, announced the launch of iX Hero, the latest product in its Intelligent Experience (IX) suite. Continue reading Concentrix Launches iX Hero™ Agentic AI Apps to Solve Critical Pain Points of the Customer Experience
Uniquely Announces £7 Million Investment in Scotland
Uniquely are delighted to announce the opening of a brand new office in Glasgow, as part of a £7 million investment in Scotland. Continue reading Uniquely Announces £7 Million Investment in Scotland
Content Guru’s Global AI Vision Takes Centre Stage with New Website Launch
Content Guru has announced the launch of a new global website that recognizes the evolution of its product portfolio, particularly within AI solutions. Continue reading Content Guru’s Global AI Vision Takes Centre Stage with New Website Launch