PRESS RELEASE: Teleperformance announced the launch of its chat bot (artificial intelligence) technology, increasing its portfolio of services. The new solution was leveraged by a strategic partnership with Artificial Solutions, a technology leader in artificial intelligence and Natural Language Interaction (NLI). Continue reading Teleperformance Launches Sophisticated AI-Powered Chat Bots with Capabilities in 35 Languages →

PRESS RELEASE: Industry research firm Gartner, Inc. placed Conduent Incorporated, in the Leaders Quadrant of its March 2017 Magic Quadrant for Customer Management Contact Center BPO (Business Process Outsourcing), Worldwide. Continue reading Conduent Named a Worldwide Leader in Gartner’s Customer Management Contact Center BPO Report →

PRESS RELEASE: Electric Ireland – the leading energy retailer in Ireland – has partnered with outsourced customer contact specialist, Echo Managed Services, to increase engagement and improve customer contact and satisfaction across the north and south of Ireland. Continue reading Electric Ireland appoints customer contact specialist to boost engagement and improve customer experience →

PRESS RELEASE: The UK’s private sector outsourcing market recorded its strongest quarterly performance in five years in Q1, with businesses agreeing deals worth £2.42 billion, according to the Arvato UK Outsourcing Index. The research, compiled by business process outsourcing (BPO) partner Arvato and industry analyst NelsonHall, revealed the largest private sector spend since Q4 2011 (£4.04 billion) as companies ramped-up investment in digital transformation. Continue reading Strongest quarter in five years for private sector outsourcing market →