PRESS RELEASE: Electric Ireland – the leading energy retailer in Ireland – has partnered with outsourced customer contact specialist, Echo Managed Services, to increase engagement and improve customer contact and satisfaction across the north and south of Ireland. Continue reading Electric Ireland appoints customer contact specialist to boost engagement and improve customer experience →

PRESS RELEASE: The UK’s private sector outsourcing market recorded its strongest quarterly performance in five years in Q1, with businesses agreeing deals worth £2.42 billion, according to the Arvato UK Outsourcing Index. The research, compiled by business process outsourcing (BPO) partner Arvato and industry analyst NelsonHall, revealed the largest private sector spend since Q4 2011 (£4.04 billion) as companies ramped-up investment in digital transformation. Continue reading Strongest quarter in five years for private sector outsourcing market →

PRESS RELEASE: Lenovo, a leading company in providing innovative consumer, commercial and enterprise technology, has just settled an important partnership with Atento S.A., one of the world’s leaders in customer management and business process outsourcing services, aiming to enhance its relationship with consumers and businesses. The new operation will take place in the city of São Paulo and will have a highly-qualified team of professionals within the industry. Continue reading Lenovo Selects Atento as Strategic Partner for Contact Center Customer Relationship Management in Brazil →

PRESS RELEASE: Newark and Sherwood Council has boosted customer service, saved valuable hours of admin time and increased revenues collection since implementing OPENRevenues self-service technology with Civica, a market leader in critical software applications, digital solutions and managed and outsourced services. Continue reading Newark and Sherwood Council saves up to 2,000 hours in administration →

PRESS RELEASE: Business process outsourcing provider Arvato has expanded its award-winning partnership with Renault UK, securing a new three-year contract to deliver the manufacturer’s back-office customer service in the UK and Ireland. Continue reading Renault expands customer service partnership with Arvato →