PRESS RELEASE: Scottish-based contact centre management specialist, Ascensos, announces that the company is to open a new customer service centre on the Isle of Wight, creating up to 600 new jobs. The new facility, located in Cowes, will handle inbound telephone, email, social media and online queries. Continue reading Ascensos to open 600 job contact centre on Isle of Wight
Category Archives: Outsourcing
Conduent Named as a Leader in the 2017 NelsonHall NEAT in Customer Management Services in Telecommunications
PRESS RELEASE: Conduent Incorporated, the world’s largest provider of diversified business process services, has been named a ‘Leader’ among customer management services (CMS) vendors in telecommunications by research firm NelsonHall. Continue reading Conduent Named as a Leader in the 2017 NelsonHall NEAT in Customer Management Services in Telecommunications
Webhelp Delivers Improved Customer Experience with Development of Bespoke Performance Compass
Leading global customer experience and business process outsourcing company, Webhelp, has developed a new tool that allows it to monitor and manage the performance of its advisors in a consistent way across the business and ensure they are receiving the right coaching and development. Continue reading Webhelp Delivers Improved Customer Experience with Development of Bespoke Performance Compass
Outsourced customer contact centre announces second site & 400 new jobs
PRESS RELEASE: Outsourced customer contact centre, Ventrica has announced plans for extra capacity at a new site in Southend that will generate at least 400 new positions, growing its workforce to circa 800 staff in the next 2 years. The new 14,000sq. Ft. premises will be located close to its existing contact centre in the town and will be operational September 01st 2017. Continue reading Outsourced customer contact centre announces second site & 400 new jobs
Webhelp Celebrates 740 Years of Excellent Customer Experience
Leading global customer experience expert Webhelp has celebrated 740 years of dedicated customer service from a total of 66 colleagues at a gala dinner at Cameron House Hotel, Loch Lomond, on Saturday, May 6. Continue reading Webhelp Celebrates 740 Years of Excellent Customer Experience
Teleperformance Launches Sophisticated AI-Powered Chat Bots with Capabilities in 35 Languages
PRESS RELEASE: Teleperformance announced the launch of its chat bot (artificial intelligence) technology, increasing its portfolio of services. The new solution was leveraged by a strategic partnership with Artificial Solutions, a technology leader in artificial intelligence and Natural Language Interaction (NLI). Continue reading Teleperformance Launches Sophisticated AI-Powered Chat Bots with Capabilities in 35 Languages