Sinch announced that the company has once again been positioned as a Leader in the 2024 Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS). Continue reading Sinch Named a Leader in the 2024 Gartner® Magic Quadrant™ for CPaaS for the Second Consecutive Year
Category Archives: Technology
InMoment Sets a New Standard in CX with AI-Based Conversational Intelligence and Contact Centre Data Analysis
InMoment®, a leader in Experience Improvement (XI)™ solutions, announced the infusion of generative AI into its cutting-edge Conversational Intelligence solution. Continue reading InMoment Sets a New Standard in CX with AI-Based Conversational Intelligence and Contact Centre Data Analysis
Ascensos Partners with Sentisum to Transform Customer Experience
Ascensos, a leader in customer experience management, is proud to announce an innovative partnership with SentiSum, an AI-powered CX analytics platform. This collaboration aims to transform the landscape of customer engagement and management. Continue reading Ascensos Partners with Sentisum to Transform Customer Experience
Voiceflex collaborates with AudioCodes
Voiceflex, a leading carrier of communication solutions, announces its strategic collaboration with AudioCodes, a global leader in voice, contact centre and conversational AI solutions and services. Continue reading Voiceflex collaborates with AudioCodes
Mitel Expands Availability of Virtual Care and Collaboration Service
Mitel®, a global leader in business communications, announced the global availability of optimized healthcare experiences through its Virtual Care and Collaboration Service (VCCS). Starting with seven new European markets (UK, Belgium, France, Italy, Spain, Netherlands, and Switzerland), the solution will be rolled out globally during the third quarter of this year. Continue reading Mitel Expands Availability of Virtual Care and Collaboration Service
Ventrica Announces Strategic Partnership with Zendesk
Ventrica, the leading Business Process Outsourcing specialist is entering a partnership with Zendesk. Continue reading Ventrica Announces Strategic Partnership with Zendesk