Capita plc announces CapitaContact, leveraging Amazon Connect, the generative AI-powered contact centre solution from Amazon Web Services (AWS), which helps organisations transform customer experience from day one. Continue reading Capita collaborates with Amazon Web Services (AWS) to deliver a next-gen contact centre and service excellence solution
Category Archives: Technology
Observe.AI Launches Next-Gen Conversation Intelligence
Observe.AI, a leading GenAI Conversation Intelligence platform for contact centres, unveiled new generative AI capabilities that transform how contact centre leaders improve revenue, retention, and operational efficiency. Continue reading Observe.AI Launches Next-Gen Conversation Intelligence
Teleperformance partners with Kore.ai to transform customer engagement through advanced AI solutions
Global digital business services leader Teleperformance announced that it has been named a platinum partner for Kore.ai, a world leader in enterprise conversational and generative AI platform technology. Continue reading Teleperformance partners with Kore.ai to transform customer engagement through advanced AI solutions
TTEC Digital awarded patent for AI systems orchestration in customer experience
TTEC, a leading global CX technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, announced that it was awarded a patent for a solution that streamlines the inputs and integrations needed to power truly intelligent customer experiences. Continue reading TTEC Digital awarded patent for AI systems orchestration in customer experience
Calabrio Continues Public Sector Momentum with StateRAMP and TX-RAMP Certifications
Calabrio, the workforce performance company, announced its StateRAMP and TX-RAMP certifications of Calabrio GovSuite. Continue reading Calabrio Continues Public Sector Momentum with StateRAMP and TX-RAMP Certifications
Talkdesk and Cognizant team up to accelerate AI-powered customer experience
Talkdesk®, a global provider of AI-powered CX technology that serves enterprises of all sizes, announced a new collaboration with Cognizant to accelerate AI-powered CX transformation. Continue reading Talkdesk and Cognizant team up to accelerate AI-powered customer experience