Category Archives: Technology

Technology

Medallia reports more than 30% growth in demand for its AI-powered experience platform

Medallia, the global leader in customer and employee experience, is announcing strong business momentum with the demand for its products growing more than 30% year over year, fuelled by a combination of recent product innovation, new leadership, and recognition by leading industry analyst firms. Continue reading Medallia reports more than 30% growth in demand for its AI-powered experience platform →

Technology

Vonage Recognised in Gartner Magic Quadrant for UCaaS

Vonage, a part of Ericsson announced it has been recognised in the 2025 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS). Vonage believes this recognition highlights its unique ability to deliver an integrated communications platform that enhances business productivity and customer engagement. Continue reading Vonage Recognised in Gartner Magic Quadrant for UCaaS →

Technology

Wordwatch Launches New Compliance Suite to Tackle Communications Governance Gaps in Regulated Industries

Wordwatch, the unified communications governance and archiving platform, has announced the launch of its expanded compliance suite for regulated organisations: introducing unified capture, data governance and reconciliation as core capabilities in a single, integrated solution. Continue reading Wordwatch Launches New Compliance Suite to Tackle Communications Governance Gaps in Regulated Industries →

Technology

The Revel Collective Boosts Answer Rates up to 97% with Route 101’s Cloud Contact Centre Solution

Route 101, a leading technology systems integrator and cloud contact centre specialist, has announced the successful deployment and operation of its Amazon Connect service with premium bar and pubs operator The Revel Collective. Continue reading The Revel Collective Boosts Answer Rates up to 97% with Route 101’s Cloud Contact Centre Solution →