Kustomer, the AI-native customer experience platform, announced two new additions to its growing AI Assistants family: the Kustomer AI automation assistant (now Generally Available) and the Kustomer AI observability assistant (now in Early Access). Continue reading Kustomer Introduces AI Assistants to Effortlessly Build and Evolve Complex CX Logic
Category Archives: Technology
Cresta Automation Discovery Provides a Blueprint for Where and How to Deploy AI Agents
Cresta, the leading customer experience AI platform for human and AI agents, launched Automation Discovery, a powerful new solution that pinpoints exactly which common customer conversations to automate with AI Agents, and how to do so. Continue reading Cresta Automation Discovery Provides a Blueprint for Where and How to Deploy AI Agents
3CLogic Revolutionizes Voice-Enabled Customer Service with ServiceNow
3CLogic, the leading AI-powered contact centre platform purpose-built for ServiceNow, the AI platform for business transformation, announced a new partnership that will leverage 3CLogic’s robust Communication Platform as a Service (CPaaS), and Contact Center as a Service (CCaaS) infrastructure to complement ServiceNow’s AI Experience, specifically AI Voice Agents. Continue reading 3CLogic Revolutionizes Voice-Enabled Customer Service with ServiceNow
ArvatoConnect partners with Zoom to join forces to rewrite the cost equation for UK customer service reshoring
ArvatoConnect is bringing customer service jobs and innovation back to the UK through an AI partnership with Zoom Communications, Inc., in a move that could reshape the economics of onshoring. Continue reading ArvatoConnect partners with Zoom to join forces to rewrite the cost equation for UK customer service reshoring
IPI’s Pauseable now available on AWS Marketplace
IPI, the Contact Centre specialist and solutions provider, announced that Pauseable, IPI’s automated pause-and-resume compliance product, is now available on AWS Marketplace – Amazon’s digital storefront for managed solutions from AWS Partners. Continue reading IPI’s Pauseable now available on AWS Marketplace
Sprinklr and SAMY Strategic Alliance Unleashes Next-Gen CX Solutions for Global Brands
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced an expanded global strategic partnership with SAMY, a leading 1,000+ strong social-first agency integrating intelligence, creativity, and technology. Continue reading Sprinklr and SAMY Strategic Alliance Unleashes Next-Gen CX Solutions for Global Brands