At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company, announced new generative AI capabilities in Amazon Connect, AWS’s cloud contact centre that enables organizations of all sizes to deliver better customer experiences at lower cost. Continue reading Amazon Connect Introduces Generative AI Capabilities to Help Organizations Boost Worker Productivity, Save Costs, and Improve Customer Service Experiences
Category Archives: Technology
LivePerson Recognized in the 2023 Gartner® Market Guide for Digital Customer Service and Support report
LivePerson, the global leader in enterprise conversations, has been recognized in the Gartner Market Guide for Digital Customer Service and Support for the second time in a row. Continue reading LivePerson Recognized in the 2023 Gartner® Market Guide for Digital Customer Service and Support report
Route 101 and PolyAI Join Forces to Transform Customer Engagement with Advanced AI Technology
Route 101, a leading provider of contact centre technology and customer engagement solutions, is thrilled to announce a strategic partnership with PolyAI, a trailblazing innovator in AI-powered voice assistants. Continue reading Route 101 and PolyAI Join Forces to Transform Customer Engagement with Advanced AI Technology
Operata Launches AI-powered CX Observability Copilots Fueled by a Trillion Contact Centre Data Points
Operata, the Experience Observability company, announced at AWS re:Invent 2023, general availability of the Harmony release of its Operata Platform. Continue reading Operata Launches AI-powered CX Observability Copilots Fueled by a Trillion Contact Centre Data Points
Awaken Intelligence announces release of Awaken CoPilot
Awaken Intelligence, the market leader in agent guidance solutions for the contact centre, is excited to announce the release of their real-time agent assist software solution, Awaken CoPilot. Continue reading Awaken Intelligence announces release of Awaken CoPilot
Daktela & Awaken Intelligence have united to provide deeper insights into customer interactions
In a strategic move to enhance customer engagement, Awaken Intelligence has partnered with Daktela. Continue reading Daktela & Awaken Intelligence have united to provide deeper insights into customer interactions