Altitude, a global provider of omnichannel solutions to deliver great customer experiences, and Comways, a provider of advanced integrated solutions for contact centers announced the integration of chatbots and voicebots on a powerful case management solution fully integrated with Altitude’s omnichannel customer interaction solutions. Continue reading Altitude and Comways Announce AI-Powered Case Management for Omnichannel Customer Engagement
Category Archives: Technology
Loway Switzerland announces a new partnership with Wazo unified communication platform
Loway, worldwide leading provider of solutions for call-centers, is glad to announce its successful integration with Wazo, the unified communications platform for business, based on Asterisk technology. Continue reading Loway Switzerland announces a new partnership with Wazo unified communication platform
Verint Launches Industry’s Most Modern, Flexible and Open Suite for Enterprise Workforce Optimization
Verint® unveiled the industry’s most modern solution for empowering the workforce and enhancing performance. With contemporary mobile apps that fit the way today’s employees prefer to engage, it breaks new ground for organizations striving to improve the most dominant driver of positive customer experiences: positive employee engagement. Continue reading Verint Launches Industry’s Most Modern, Flexible and Open Suite for Enterprise Workforce Optimization
HP selects CafeX with Microsoft Dynamics 365 to engage employees with personalized IT and HR services
CafeX Communications® announced that HP has selected CafeX Live Assist™ for Microsoft Dynamics 365 to provide employees with advanced omnichannel engagement services. Hosted in the Azure cloud, Live Assist for Dynamics 365 is co-engineered by CafeX and Microsoft to give customer service agents a tightly integrated experience to engage online visitors through live chat, content campaigns, co-browsing, document sharing and other remote support capabilities. Continue reading HP selects CafeX with Microsoft Dynamics 365 to engage employees with personalized IT and HR services
Semafone launches upgrades to flagship Cardprotect solution
Semafone, the leading provider of data security and compliance solutions for contact centres, has announced a host of new features to its award-winning and patented telephone payment solution, in response to increasing market demand for payment security and a rapidly changing regulatory landscape. Continue reading Semafone launches upgrades to flagship Cardprotect solution
Inbenta and Bluleader Announce Partnership to Enhance the Customer Experience With AI-Powered Technology
Inbenta, a natural language processing, and artificial intelligence company announced a partnership with Australian-based Bluleader, a digital customer experience firm. The partnership brings Inbenta’s AI-powered chatbot technology to a market where customer first has become the standard, ushering in two important value propositions: improving all-around customer service and re-uniting the bond between valued customer experience and brand loyalty. Continue reading Inbenta and Bluleader Announce Partnership to Enhance the Customer Experience With AI-Powered Technology