Aspect Software, a leading and award-winning cloud provider of fully-integrated consumer engagement, workforce optimisation, and self-service solutions, announced that Ring, a leader in home security products, has selected Aspect Via WFM as their sole workforce management solution to support over 1,000 customer service agents. Continue reading Home security company Ring to deploy Aspect Via™ Workforce Management ™ solution
Category Archives: Technology
[24]7 AI-Powered Virtual Agent Now Available for both Speech and Digital Channels
[24]7 announced the availability of [24]7 AIVA, an AI-powered Virtual Agent that empowers enterprises to build once and deploy across any self-service channel. Built on [24]7’s common technology platform for both self-service and assisted channels, [24]7 AIVA enables companies to better anticipate and act on consumer intent across channels, in order to provide a more personalized, predictive and effortless customer experience. Continue reading [24]7 AI-Powered Virtual Agent Now Available for both Speech and Digital Channels
ZOOM International Introduces ZOOM Omnichannel Search Engine
ZOOM International announced the ZOOM Omnichannel Search Engine. Available to ZOOM customers today, it is an industry-first for continuous contact center improvement in an omnichannel world. By placing a search engine at the core of the ZOOM product suite and architecture, the company is reinventing how contact centers-large and small-capture, analyze and improve customer and agent experiences as well as customer support processes and applications. Continue reading ZOOM International Introduces ZOOM Omnichannel Search Engine
Ten Key Steps that businesses should follow to ensure Speech Analytics Success
Customer experience technology specialist Sabio has identified Ten Key Steps that organisations should follow to help ensure the success of their Speech Analytics deployments. Continue reading Ten Key Steps that businesses should follow to ensure Speech Analytics Success
InMoment Celebrates Record-breaking Sales, Strong Validation for CX Technology and Future Vision
The numbers are in, and InMoment has a lot to celebrate. The pioneering customer experience (CX) intelligence platform, which has its European headquarters in Birmingham, saw strong success across many fronts during the first six months of 2017, including unparalleled levels of new business acquisition, strong validation of both its current platform and innovation vision, and important investments in leadership. Continue reading InMoment Celebrates Record-breaking Sales, Strong Validation for CX Technology and Future Vision
International Manufacturer of Consumer Technology Selects Five9 to Enhance Customer Service Capabilities
Five9, a leading provider of cloud software for the enterprise contact centre market, announced that it has been selected by a leading international consumer technology manufacturer to address the company’s customer service and sales efforts. Providing cutting-edge solutions to consumers, the move to Five9 allows the manufacturer to provide an amazing customer experience, regardless of the type of interaction. Continue reading International Manufacturer of Consumer Technology Selects Five9 to Enhance Customer Service Capabilities