Semafone, the provider of secure payment software for contact centres, has signed an agreement with a major UK insurer to protect customers who pay over the phone. Continue reading Major UK insurer chooses Semafone to protect customer data
Category Archives: Technology
Bright Pattern Offers Contact Centers Real-Time Caller Data from The Data Group
Bright Pattern, provider of omnichannel cloud contact center software announces its partnership and integration with data provider The Data Group. This integration strategically provides valuable data population capabilities for agents using Bright Pattern Contact Center software solutions. Continue reading Bright Pattern Offers Contact Centers Real-Time Caller Data from The Data Group
honeybee and Capita to Join Forces in Transforming Contact Centre Sales Operations
honeybee, a pioneering software platform that transforms customer and colleague sales journeys, has today announced a 3-year partnership with Capita, the UK’s leading provider of business process outsourcing. Continue reading honeybee and Capita to Join Forces in Transforming Contact Centre Sales Operations
Liquid Voice Helps Organisations To Comply With GDPR
Liquid Voice, one of the leading providers of interaction recording, quality management and analytics, has announced the immediate availability of an innovative new solution that will help organisations to comply with GDPR which comes into effect in May 2018. Continue reading Liquid Voice Helps Organisations To Comply With GDPR
Salesforce Has Been Selected by Airbus to Put Customers at the Center of its Business
Salesforce, the global leader in CRM, today announced that Airbus (EPA: AIR)—one of the largest aircraft manufacturers in the world with more than 130,000 employees—will deploy Salesforce Sales Cloud Einstein and Service Cloud Einstein as part of its global digital transformation strategy. Continue reading Salesforce Has Been Selected by Airbus to Put Customers at the Center of its Business
Altitude Integrates Chat with Xperience Proactive Contact Center Solution
Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, is announcing today the integration of LiveChat with Altitude Xperience Proactive, a flexible contact center solution with features and service plans fit for customer-centric businesses aiming for growth. Continue reading Altitude Integrates Chat with Xperience Proactive Contact Center Solution