Windstream announced the first update to its portfolio of leading Unified Communications as a Service (UCaaS) solutions following its acquisition of Broadview Networks. Windstream introduced Broadview’s OfficeSuite® with Windstream’s SD-WAN, a powerful combination that combines 100-percent cloud-based Unified Communication services with Windstream’s dynamic and cost-effective SD-WAN solution. Continue reading Windstream strengthens portfolio of leading UCaaS services by adding Broadview’s OfficeSuite® paired with Windstream’s SD-WAN
Category Archives: Technology
M&C Associates and LumenVox Enter New Partnership
M&C and LumenVox have been working on collaborative projects in vertical markets. Together, they are adding speech recognition capabilities to self-service applications and contact center services with sophistication that is breaking new ground with tuning abilities, grammars, and more that bring speech recognition to the highest level. Continue reading M&C Associates and LumenVox Enter New Partnership
Zappix Announces Visual IVR Enhanced Agent Dashboard
Zappix, the leader in Visual IVR, On-Demand Mobile, and Mobile App Authoring technology for Customer Service, announced an enhanced Agent Dashboard as part of its Visual IVR platform. The Zappix system allows companies of any size to provide customers with a multi-platform, omni-channel, mobile Visual IVR experience via an iPhone, android or web app. Continue reading Zappix Announces Visual IVR Enhanced Agent Dashboard
Noble Systems Announces Award Winners at SNUG 2017 EMEA
Noble Systems, a global leader in omnichannel contact centre technology solutions, presented its annual Select Noble Users Group Awards at the company’s 2017 SNUG EMEA conference – a gathering of Noble Systems clients and partners – held at the end of June at The Lowry Hotel in Manchester, UK. Continue reading Noble Systems Announces Award Winners at SNUG 2017 EMEA
Telstra and Content Guru Deliver Next-gen Customer Engagement
Australian leading telecommunications and technology company, Telstra and cloud contact centre specialist Content Guru have announced a partnership to deliver next-generation customer experience services. Continue reading Telstra and Content Guru Deliver Next-gen Customer Engagement
Mattersight Issued New Patent For Chatbot that Understands Different Personalities & Behavior
Mattersight Corporation, the pioneer in personality-based software applications, has received a new patent which combines the companyâs speech analytics and predictive behavior models to create artificial intelligence (AI) algorithms capable of generating chatbot communication that is both humanized and personalized. Continue reading Mattersight Issued New Patent For Chatbot that Understands Different Personalities & Behavior