IPsoft’s AI platform, Amelia, is recognized as a recommended product by industry analyst firm Forrester, in a new report published1. Across ten evaluation criteria for virtual agents, IPsoft, the digital labor company, was the only company to achieve eight differentiated rankings. Continue reading Analyst Report Names Amelia as a Top Pick Virtual Agent for Enterprise Customer Service
Category Archives: Technology
Nanorep Included in Top 10 Chatbot Providers for Enterprise Customer Service Report
PRESS RELEASE: Nanorep Technologies, a leading provider of intelligent self-service, virtual customer assistants, and smart bot solutions, announced today it has been included in Forrester Research’s report, “The Top 10 Chatbots for Enterprise Customer Service.” Continue reading Nanorep Included in Top 10 Chatbot Providers for Enterprise Customer Service Report
HGS and Conversable Partner to Transform Customer Experience Through Intelligent Integration of Bots and Brains
PRESS RELEASE: Hinduja Global Solutions (HGS), a global leader in customer experience announced a strategic global partnership with Conversable, the leading Artificial Intelligence-powered conversational intelligence platform. This alliance fuels HGS’ service offerings for clients while delivering an enhanced customer experience for consumers, leading with bots – AI and automation via messaging — and intelligently integrating brains — human agents. Continue reading HGS and Conversable Partner to Transform Customer Experience Through Intelligent Integration of Bots and Brains
ShoreTel Introduces Global Numbers Service in Four Countries
PRESS RELEASE: ShoreTel® announced it has expanded its ShoreTel Connect™ CLOUD unified communications solution with the addition of Global Numbers service. Continue reading ShoreTel Introduces Global Numbers Service in Four Countries
Employees, HR Directors and Business Leaders to benefit from ‘disruptive listening’
PRESS RELEASE: Growing demand from business leaders and employees for a move away from once-a-year, one-way “listening” is at the heart of a new, integrated approach to employee engagement developed by ENGAGE and enabled by Confirmit Horizons. Continue reading Employees, HR Directors and Business Leaders to benefit from ‘disruptive listening’
3CLogic Announces New AI Driven Automation
PRESS RELEASE: 3CLogic announced its newest release leveraging artificial intelligence to help streamline and automate customer service initiatives and processes. The release, focused primarily on chat-enabled bots, is the first in a series of planned AI suites using Amazon Lex® and Polly® and will include: Continue reading 3CLogic Announces New AI Driven Automation