British-based voice platform specialist Splicecom has joined forces with Macfarlane, a pioneer in Conversation Management technology, to deliver a ground-breaking suite of omni-channel Customer Experience solutions. Continue reading Splicecom partners with Macfarlane to deliver Omni-Channel Contact Centre solutions
Category Archives: Technology
NewVoiceMedia unveils speech analytics solution as part of Summer ’17 release to unlock the hidden value in customer conversations
NewVoiceMedia announced its Summer ’17 release today which includes a new, powerful integrated speech analytics solution set to make organisations’ sales and service teams more successful. Working together with the latest platform enhancements ContactWorld will continue to optimise its customers’ contact centre management and operations, enabling them to efficiently deliver a more personal customer experience. Continue reading NewVoiceMedia unveils speech analytics solution as part of Summer ’17 release to unlock the hidden value in customer conversations
VoiceSage And GEMA MEA To Drive Synergy And Scale From New Global Business Comms Partnership
VoiceSage, the customer communications services leader, has announced a landmark strategic alliance with the enterprise mobility leader GEMA MEA, a licensee member of GEMA. Continue reading VoiceSage And GEMA MEA To Drive Synergy And Scale From New Global Business Comms Partnership
NICE inContact Introduces CXone – the World’s No. 1 Cloud Customer Experience Platform
The world’s No. 1 cloud customer experience platform is here. NICE announced the launch of NICE inContact CXone™, the cloud platform that empowers organizations to provide an exceptional customer experience by acting smarter and responding faster to ever-changing consumer expectations. Continue reading NICE inContact Introduces CXone – the World’s No. 1 Cloud Customer Experience Platform
Senior appointment for marketing tech firm
Manchester-headquartered marketing technology brand ResponseTap has further strengthened its management team with the recruitment of a Head of Customer Success. The newly-created position has been filled by Barry Cochrane, who joins the Call Intelligence specialist with more than 20 years’ customer service experience. Continue reading Senior appointment for marketing tech firm
DialogTech Launches Dashboard Insights: Omni-Channel Marketing Reports from the World Leader in Phone Call Analytics
DialogTech, the leading provider of actionable marketing analytics for phone calls announced the launch of Dashboard Insights, fully customizable and visually stunning reports that set the standard for how marketers measure and analyze the impact of phone calls on the customer journey. Continue reading DialogTech Launches Dashboard Insights: Omni-Channel Marketing Reports from the World Leader in Phone Call Analytics