West’s Unified Communications Services, a global provider of communication and network infrastructure services announced that Kim McLachlan has joined their leadership team as its new Senior Vice President of Sales for its voice, networks and contact center lines of business. In this role, McLachlan will drive revenue growth through a national network of leading resellers, VARs and a direct sales team. Continue reading West’s Unified Communications Services Hires New Sales Leader
Category Archives: Technology
CloudCherry Adds Customer Effort Score to Its VOC Platform; Helps Organizations Track and Improve Service Efficiency
PRESS RELEASE: The Customer Effort Score (CES) is a customer loyalty metric widely used to determine the amount of effort customers put in to getting a query addressed or issue resolved. This metric can now be tracked on CloudCherry’s Customer Experience platform in real-time. Continue reading CloudCherry Adds Customer Effort Score to Its VOC Platform; Helps Organizations Track and Improve Service Efficiency
8×8 Partners with Jenne to Distribute Communications Cloud Solutions in the U.S.
8×8 and Jenne announced a partnership to bring 8×8’s integrated, enterprise-grade cloud communications, contact center and team collaboration solutions to mid-market and enterprise companies in the U.S. through a value-added distribution model. Continue reading 8×8 Partners with Jenne to Distribute Communications Cloud Solutions in the U.S.
Serenova Sees Strong Market Traction for CCaaS Offering, CxEngage
Serenova, a leading contact center-as-a-service (CCaaS) provider, continues to see significant industry adoption across the globe of its latest CCaaS offering, CxEngage. Today the company announced that a leading online accounting and payroll software vendor based in the United Kingdom selected CxEngage due to its broad range of contact center capabilities along with its flexibility, scalability and global footprint, which will improve the company’s ability to address customer needs anytime, anywhere. Continue reading Serenova Sees Strong Market Traction for CCaaS Offering, CxEngage
Global Package Delivery Company to Implement Verint Customer Engagement Optimization Solutions
PRESS RELEASE: Verint® Systems announced that a leading global package delivery company is adding Verint Workforce Optimization™ (WFO) and Enterprise Feedback Management™ (EFM) software to its existing deployment. Continue reading Global Package Delivery Company to Implement Verint Customer Engagement Optimization Solutions
Webinar: “The People Factor” – Understanding the Future Nature of Work in Customer Service
Join Directors’ Club on Thursday, June 8th at 1pm – 2pm BST for a webinar – free of charge – revealing new exclusive research titled: “The People Factor” – Understanding the Future Nature of Work in Customer Service Continue reading Webinar: “The People Factor” – Understanding the Future Nature of Work in Customer Service