CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced a partnership with Medallia, the leader in Customer Experience Management cloud technology. The new partnership pairs CallMiner’s contact centre engagement analytics with those of Medallia’s feedback solutions to provide comprehensive Voice of the Customer (VOC) insight within a cloud-based integrated offering. Continue reading CallMiner and Medallia Announce Partnership to Empower Voice of the Customer Insights with Direct and Indirect Feedback
Category Archives: Partnerships
VideoCentric Partners with 8×8 to Expand Cloud Communications and Contact Centre Offerings in the UK SMB and Enterprise Market
VideoCentric, the UK’s leading integrator of Video Collaboration solutions and professional services, and 8×8, a leading provider of cloud phone, meeting, collaboration and contact centre solutions, have announced a partnership that will provide enterprise-grade cloud communications and voice collaboration solutions to UK SMB and Enterprise companies. Continue reading VideoCentric Partners with 8×8 to Expand Cloud Communications and Contact Centre Offerings in the UK SMB and Enterprise Market
Bright Pattern Announces Partnership with Waterfield Technologies to Help Contact Centres Increase Efficiency and Provide Superior Customer Service
Bright Pattern, the leading provider of enterprise contact centre software announces its partnership with Waterfield Technologies, a leading enterprise software and professional services organization providing voice and mobile solutions that drive customer engagement. Continue reading Bright Pattern Announces Partnership with Waterfield Technologies to Help Contact Centres Increase Efficiency and Provide Superior Customer Service
CR-X, Inc launches strategic partnership with Vonage
CR-X, Inc, an industry leader in high-performing, scalable big data applications announces a strategic partnership with Vonage, a business cloud communications leader, to advance omni-channel analytics in the enterprise with the powerful new contact centre application; CustomerView®. Continue reading CR-X, Inc launches strategic partnership with Vonage
HireIQ Partners with NICE to Take Workforce Optimization to New Dimensions
HireIQ Solutions, the innovative leader in artificial intelligence-driven talent acquisition solutions for customer-facing organizations announced that it has partnered with NICE, the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data and thereby improve business performance and efficiency. Continue reading HireIQ Partners with NICE to Take Workforce Optimization to New Dimensions
TetraVX and Five9 grow strategic partnership with integration of solutions
TetraVX, a unified communications and collaboration (UCC) company that specializes in the delivery of cloud-based solutions, is proud to announce its nVX solution integration with Five9, a leading provider of cloud contact centre software, to better support enterprise users. Continue reading TetraVX and Five9 grow strategic partnership with integration of solutions