Bright Pattern Announces Partnership with Waterfield Technologies to Help Contact Centres Increase Efficiency and Provide Superior Customer Service

Bright Pattern, the leading provider of enterprise contact centre software announces its partnership with Waterfield Technologies, a leading enterprise software and professional services organization providing voice and mobile solutions that drive customer engagement.

Bright Pattern Contact Center Software will help Waterfield Technologies provide the most innovative and effortless omnichannel technology and professional services through highly tailored, experience-rich customer interactions across all industries.

Waterfield Technologies, a global organization with 30 years of experience in delivering contact centre solutions to more than 25 of the top Fortune 100 companies, is focused on delivering voice and mobile solutions that enhance the customer experience and increase overall customer engagement through emerging technologies, including AI, automation, IoT, and NLU.

“Bright Pattern gives Waterfield Technologies the ability to provide a consistent and seamless experience across all channels with real-time visibility into channel performance. We are excited to partner with Bright Pattern to deliver a cost-effective option for customers looking to migrate or implement a cloud-first contact centre,” said Howard Leary of Waterfield Technologies.

“We are thrilled to be partnering with Waterfield Technologies to help them in their effort to consistently deliver superior customer service,” said Brian Hays, SVP of Global Sales at Bright Pattern. “The world’s top brands and Fortune 100 companies rely on Waterfield Technologies to provide exceptional service to end users in order to engage and retain their most valuable customers. By utilizing the Bright Pattern platform, Waterfield Technologies will be able to take customer experience to the next level and digitally revolutionize customer communications.”

Bright Pattern helps its partners provide superior omnichannel customer service through the use of innovative cloud-first technology that is the most simple and powerful solution for midsize and enterprise companies. Bright Pattern was recently recognized as a Market Challenger by Ovum and by Gartner as a leader in the Contact Center FrontRunners Quadrant.

About Waterfield Technologies

Waterfield Technologies is a leading enterprise software and professional services organization, providing voice and mobile solutions that deliver an exceptional customer experience. A global organization, Waterfield Technologies has 30 years of experience and has delivered solutions to more than 25 of the Fortune 100 companies across a deep set of vertical markets. Waterfield Technologies delivers voice and mobile solutions that drive increased customer satisfaction, while reducing overall business expense, improving the speed, quality and efficiency of customer interactions across multiple channels.


About Bright Pattern

Bright Pattern provides the most simple and powerful contact centre for midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across traditional channels like voice, text, chat, email, video, messengers, and bots. The company was founded by a team of industry veterans who pioneered the leading on-premises solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact centre solution is used globally in over 26 countries and 12 languages.