Category Archives: Partnerships

Partnerships

ArvatoConnect partners with Zoom to join forces to rewrite the cost equation for UK customer service reshoring

ArvatoConnect is bringing customer service jobs and innovation back to the UK through an AI partnership with Zoom Communications, Inc., in a move that could reshape the economics of onshoring. Continue reading ArvatoConnect partners with Zoom to join forces to rewrite the cost equation for UK customer service reshoring →

Partnerships

Sprinklr and SAMY Strategic Alliance Unleashes Next-Gen CX Solutions for Global Brands

Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced an expanded global strategic partnership with SAMY, a leading 1,000+ strong social-first agency integrating intelligence, creativity, and technology. Continue reading Sprinklr and SAMY Strategic Alliance Unleashes Next-Gen CX Solutions for Global Brands →

Partnerships

Pindrop Partners with BT to Strengthen Enterprise Call Security Across the UK

Pindrop, a global leader in authentication and fraud detection, announced a strategic partnership with BT, one of the world’s leading communications service providers, to bring cutting-edge voice security solutions to BT Group’s enterprise customers across the UK. Continue reading Pindrop Partners with BT to Strengthen Enterprise Call Security Across the UK →

Partnerships

Calabrio Expands Partner Ecosystem to Accelerate Innovation and Increase Customer Value

Calabrio, the workforce and conversation intelligence company, announced a significant expansion of its partner network. The addition of two new partners, Avant and Sabio, and expansion of the existing partnership with Five9, will help provide more comprehensive solutions and drive greater success for customers in the contact centre market. Continue reading Calabrio Expands Partner Ecosystem to Accelerate Innovation and Increase Customer Value →

Partnerships

Tata Communications and NiCE Partner to Transform Global Contact Centres with AI-Powered Customer Engagement

Tata Communications announced a strategic partnership with NiCE to revolutionise enterprise contact centre operations. This collaboration brings together Tata Communications Kaleyra’s AI-powered Customer Interaction Suite with NiCE’s industry-leading CXone Mpower CX AI platform to deliver intelligent, automated, and hyper-personalised customer experiences. Continue reading Tata Communications and NiCE Partner to Transform Global Contact Centres with AI-Powered Customer Engagement →