Sprinklr, the Unified-CXM platform for modern enterprises, and Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, announced a new partnership that will help companies enhance social customer service. Continue reading Sprinklr and Sitel Group® Partner to Enhance the Contact Center with Social Customer Service
Category Archives: Partnerships
Genesys Announces Strategic Collaboration Agreement with AWS
Genesys®, a global cloud leader in experience orchestration, announced a new Strategic Collaboration Agreement (SCA) with Amazon Web Services, Inc. (AWS) to help organizations create exceptional experiences through deeper coordination of technologies and intelligent, automated solutions. Continue reading Genesys Announces Strategic Collaboration Agreement with AWS
Gamma selects Dubber for Intelligent Recording on Microsoft Teams
Dubber, the leading conversational intelligence and unified recording platform for service providers and their customers globally, is pleased to announce it has been selected by “Gamma. Gamma can now provide intelligent call recording as a service, applicable for general business and regulated compliance requirements, plus Dubber’s leading conversational AI on Microsoft Teams. Continue reading Gamma selects Dubber for Intelligent Recording on Microsoft Teams
HGS partners with Genesys
Hinduja Global Solutions (HGS), a leading and innovative provider of solutions in consumer engagement, digital CX, and business process management (BPM) announced a strategic partnership with Genesys®, a global cloud leader in customer experience orchestration. Continue reading HGS partners with Genesys
Squaretalk and Sedric Join Forces to Empower Call Centres with Industry-leading Compliance Management
Squaretalk, a major cloud call centre software provider, and Sedric, a leading compliance excellence platform for next-gen fintech companies, announced their partnership. Continue reading Squaretalk and Sedric Join Forces to Empower Call Centres with Industry-leading Compliance Management
Unbabel partners with Ada to provide real-time multilingual support for live customer service agents
Unbabel, the AI-powered Language Operations (LangOps) platform that helps businesses deliver a multilingual customer experience (CX) at scale, is announcing a new partnership with Ada. Continue reading Unbabel partners with Ada to provide real-time multilingual support for live customer service agents