NTT DATA, a global leader in digital business and technology services, announced it has signed a Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to deliver AI-powered, industry specific contact centre solutions built on Amazon Connect, the cloud-based contact centre platform from AWS. Continue reading NTT DATA Signs Strategic Collaboration Agreement with AWS to Deliver AI-Powered Contact Center Solutions
Category Archives: Partnerships
Afiniti Announces Partnership With Five9
Afiniti Inc., a global provider of artificial intelligence and customer experience optimization announced its partnership with Five9, the intelligent CX platform provider. Continue reading Afiniti Announces Partnership With Five9
Pindrop Brings Advanced AI Fraud Detection Across Communication Channels with Webex by Cisco
Pindrop, a global leader in voice authentication, fraud and deepfake detection, announced a strategic partnership with Webex by Cisco, a leading provider of collaboration technologies powering customer and employee experiences, to bring Pindrop’s enterprise-grade solutions to the Webex Suite and Webex Contact Center. Continue reading Pindrop Brings Advanced AI Fraud Detection Across Communication Channels with Webex by Cisco
Aspect and Cresta Partner to Power Workforce Planning with Agentic AI
Aspect, a leader in workforce engagement management, announced its partnership with Cresta, the leading contact centre AI platform for human and AI agents. Continue reading Aspect and Cresta Partner to Power Workforce Planning with Agentic AI
Zoom partners with Oracle to help enterprises scale customer engagement
Zoom Communications, Inc. announced a strategic go-to-market (GTM) partnership with Oracle designed to help organizations transform the experience they deliver to customers through faster resolutions, streamlined omnichannel interactions, and intelligent self-service. Continue reading Zoom partners with Oracle to help enterprises scale customer engagement
BT and Infobip Expand Partnership to Deliver AI-Powered Communications
BT and Infobip have announced the global expansion of their partnership to deliver AI-powered advanced communication services to multinational businesses worldwide. Continue reading BT and Infobip Expand Partnership to Deliver AI-Powered Communications