eGain, the leading knowledge management platform for customer engagement automation, announced that its award-winning solution for knowledge management—eGain Knowledge Hub™—now natively connects with Microsoft SharePoint. Continue reading eGain Knowledge Hub connects with Microsoft SharePoint™ to unleash business value from content
Category Archives: Partnerships
Pindrop and Odigo Partner to Provide Leading Voice Authentication and Fraud Detection Technology to Odigo Customers
Pindrop, a global technology leader offering security, identity, and intelligence for every voice, announced its partnership with Odigo, a global Contact Centre as a Service (CCaaS) solution provider, pioneer in the customer experience (CX) market. Continue reading Pindrop and Odigo Partner to Provide Leading Voice Authentication and Fraud Detection Technology to Odigo Customers
Arrow Joins Talkdesk Partner Ecosystem to Help Businesses Deliver Better Customer Experiences
Arrow announced a partnership with Talkdesk®, a global cloud contact centre leader for customer-obsessed companies, to provide contact centre solutions that organisations can leverage to unlock the potential of delivering great customer experiences (CX). Continue reading Arrow Joins Talkdesk Partner Ecosystem to Help Businesses Deliver Better Customer Experiences
The Power of Audio Meets the Power of Virtual Desktops: EPOS & 10ZiG Announce New Partnership
EPOS, a global premium brand designing high-end audio solutions for better communication and collaboration, and 10ZiG, a leading provider of virtual desktop endpoint hardware and software, have partnered to deliver EPOS audio devices and management software optimized for 10ZiG Windows 10 IoT Thin Client endpoint devices. Continue reading The Power of Audio Meets the Power of Virtual Desktops: EPOS & 10ZiG Announce New Partnership
Red Box and EvaluAgent join forces to improve call centre performance through voice data
Red Box, the leading platform for voice capture, and EvaluAgent, the all-in-one quality and performance management platform, have joined forces to enable call centre managers to access high quality voice conversations and transform quality assurance (QA) processes through automation. Continue reading Red Box and EvaluAgent join forces to improve call centre performance through voice data
Textel Expands Partnership with NICE CXone to Bring its Advanced Texting Services to the International Marketplace
Textel, the fastest and most reliable full-service, cloud-based texting platform for businesses and contact centres, announced an expanded partnership with NICE CXone to bring its innovative texting services to NICE’s international customers. Continue reading Textel Expands Partnership with NICE CXone to Bring its Advanced Texting Services to the International Marketplace