Directors’ Club United Kingdom are delighted to announce Nuance as the winner of the Virtual Customer Assistant Innovation category of this year’s UK National Innovation Awards (The Nationals). Continue reading Nuance Wins UK National Innovation Award 2017 For Virtual Customer Assistant Technology
Category Archives: Uncategorized
NICE Robotic Process Automation and Desktop Analytics Rated a Market Leader in Product Satisfaction
NICE announced that it has been recognized as a market leader in customer satisfaction for its robotic process automation and desktop analytics solutions, according to a new report by DMG Consulting LLC. Continue reading NICE Robotic Process Automation and Desktop Analytics Rated a Market Leader in Product Satisfaction
Customer Service within the Retail Sector AI-Powered Chat
Instead of searching through a website or mobile app on their own, today’s consumers prefer to engage in conversation with AI-powered chat, whether that be in the form of chatbots or virtual assistants or messenger apps. Continue reading Customer Service within the Retail Sector AI-Powered Chat
TELUS International to acquire Xavient Information Systems
TELUS International, a leading global business process and information technology services provider, is pleased to announce plans to acquire Xavient Information Systems, a global IT consulting and next-generation software services company with approximately 1,800 employees. Continue reading TELUS International to acquire Xavient Information Systems
Teradata Unveils Powerful Analytics Platform
Teradata announced the Teradata Analytics Platform. This modern platform delivers access to the best functions and leading engines to enable users throughout the organization to leverage their preferred tools and languages, at scale, across multiple data types. Continue reading Teradata Unveils Powerful Analytics Platform
Mattersight Issued Patent for Machine Learning-Based Trend Identification
Mattersight Corporation, the pioneer in personality-based software applications, was recently issued its 39th patent which uncovers and delivers trending topic identification from contact center interactions. The patent, Trend identification and behavioral analytics systems and methods, is the first issued from the trending topics product family and provides a machine learning-based framework for analyzing data trends. Continue reading Mattersight Issued Patent for Machine Learning-Based Trend Identification