Nuance Wins UK National Innovation Award 2017 For Virtual Customer Assistant Technology

Directors’ Club United Kingdom are delighted to announce Nuance as the winner of the Virtual Customer Assistant Innovation category of this year’s UK National Innovation Awards (The Nationals).

Over the past week, senior customer-centric leaders from across the UK, representing a range of brands and organisations, took part in the 100% digital judging process. By the 11am deadline today, 51 judges had completed the process.

The Nationals have become the “People’s Choice Awards” for industry.

Nine companies entered the first-round of this category competition and four were put through to the all-digital final.

Virtual Customer Assistant Innovation Category Results

Winner: Nuance 
Runner-up: Genesys 
Finalist: IMImobile 
Finalist: Jacada 

“Nuance’s written submission and final presentation video displayed a considerable depth of vision, creativity and innovation,” said Jon Snow, the Awards producer and Directors’ Club founder.

“They communicated a passion for humanising the customer’s self-service experience, while seeking to maximise their clients’ ROI from virtual customer assistant initiatives.

“The UK National Innovation Awards were established as an open competition to seek out truly useful inventions. Nuance’s virtual customer assistant ticked all the boxes with the judging audience.”

Congratulations are extended to all the finalists who delivered a close and hard-fought competition. All the innovations showcased were of the highest quality!

About The UK National Innovation Awards 2017

The UK National Innovation Awards (the Nationals) have been designed by the Directors’ Club United Kingdom to recognise business technology innovations and their impact on customer experience, employee engagement, operations performance, product creation, and profitable growth.

As technology and innovation are at the heart of this initiative, we decided to totally reimagine the concept of B2B recognition and award giving.

The outcome is a unique programme that uses an all-digital platform to execute the entire awards process (with the exception of mailing the winner’s trophy).

Our aim is to have an as-near-as-possible zero carbon footprint and environmental impact.

Consequently, there are no travel, over-night accommodation or gala dinner expenses associated with our programme.

Directors’ Club is dedicated to promoting the success and growth of all businesses in the United Kingdom. Therefore, the Awards categories are open to all technology developers worldwide who are doing business in the UK.

About Directors’ Club United Kingdom

Today’s Directors’ Club has its origin in a small supper club in London’s Mayfair. The Directors’ Dining Club, as it was known, had its home at Claridge’s Hotel and brought together business leaders of the day to discuss trends and disruptive forces for change.

In February 2010, Jon Snow (founder and chairman) re-constituted the dining club as the Directors’ Club and so a business lifestyle and networking institution was born.

The Club motto To endeavour. To achieve captures the spirit of the organisation and the ambitions of its members.