RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions announced that ChenMed, a physician-led, full-risk primary care market leader transforming healthcare for seniors, has deployed RingCentral Office® and RingCentral Contact Center™ cloud communications solutions. Based on the successful roll-out of 1,900 RingCentral Office seats, and the significant upgrade from ChenMed’s previous provider, ChenMed decided to also add over 300 RingCentral Contact Center seats. Continue reading Innovative Primary Care Provider ChenMed Deploys RingCentral Enterprise Cloud Communications Solutions to Deliver Excellent Patient Care Services
Category Archives: Who’s Buying What?
Avaya partners with Televerde to improve customer service and lock in sales
Avaya announced a new partnership with Televerde, a leader in B2B demand generation and inside sales solutions that helps the company better serve potential clients and improve sales. Continue reading Avaya partners with Televerde to improve customer service and lock in sales
Zang Office Delivers a Lifesaver to Marine Rescue Technologies Customer Support
Reliability is the Number One requirement for systems or devices used to keep people safe or rescue them from dangerous situations. For Marine Rescue Technologies (MRT), which provides marine safety equipment approved by the U.S. Coast Guard and other international organizations, reliability was also the Number One requirement driving the company to Zang Office for their cloud-based telephony system. Continue reading Zang Office Delivers a Lifesaver to Marine Rescue Technologies Customer Support
Portsmouth City Council Extends Call Recording To More Departments
Following the successful installation of a Liquid Voice interaction recording platform in 2014, Portsmouth City Council is extending the use of recording technology to a number of additional departments within the Civic Offices in Guildhall Square. The council has awarded a contract to Liquid Voice to install a new system, to record all calls to the Adult Social Care Help Desk, Housing Benefits and Debt Recovery teams, which went live in June. Continue reading Portsmouth City Council Extends Call Recording To More Departments
Alaska National Insurance Company Implements Cincom’s Customer Communications Software
Cincom Systems, a worldwide software provider, announced that Alaska National Insurance Company, a leading insurer offering a comprehensive spectrum of commercial lines insurance coverage, has successfully implemented Cincom Eloquence® as its new customer communications solution. Continue reading Alaska National Insurance Company Implements Cincom’s Customer Communications Software
The NHST Media Group Enables Real-time Global Collaboration with Fuze
Fuze, the leading cloud-based communications solution provider for the modern global enterprise, has been selected by The NHST Media Group, Norway’s leading business publisher, to deliver an organization-wide communications platform as part of its new digital transformation strategy. Fuze will power voice and collaboration for the news provider’s team of journalists and employees working across eight global offices. Continue reading The NHST Media Group Enables Real-time Global Collaboration with Fuze