PRESS RELEASE: This month, Fanimation’s Customer Care Center went live with Astute Solutions’ customer engagement CRM, ePowerCenter. Included in the solution is the ability to capture and respond to customer requests, features designed to make case management easier for contact center agents, and robust voice of the customer (VOC) analytics. Continue reading Fanimation Ceiling Fans Goes Live with Astute Solutions to Streamline Customer Communication
Category Archives: Who’s Buying What?
8×8 and Regus Expand Global Cloud Communications Partnership
8×8 announced that it has agreed with IWG plc (formerly Regus), the world’s largest provider of flexible workspaces, to expand the companies’ existing contract for cloud-based unified communications (UC) services to add 13 new countries and a broader range of service options for Regus customers. 8×8 currently provides UC services to Regus office centers in four countries, for use by on-site customers and employees, as well as remote workers in those regions. Continue reading 8×8 and Regus Expand Global Cloud Communications Partnership
International Insurance Provider Implementing Enterprise Workforce Optimization Software from Verint
PRESS RELEASE: Verint® announced that the operations hub of an international insurance organization is implementing Verint Enterprise Workforce Optimization™ (WFO) to provide service to several of its various global centers. The insurer selected Verint’s WFO solutions to help advance operational performance and workforce efficiency in order to execute work faster and more accurately, better meet customer expectations and reduce costs.* Continue reading International Insurance Provider Implementing Enterprise Workforce Optimization Software from Verint
Meili Finance Selects Avaya “A Cloud” Contact Center-as-a-Service Solution to Support Business Growth
PRESS RELEASE: Avaya, a global leader of enterprise communications software, systems and services, announced that Meili Finance, an Internet consumer finance company in China, has chosen “A Cloud”, a contact center-as-a-service (CCaaS) solution, to support its rapid business growth. Continue reading Meili Finance Selects Avaya “A Cloud” Contact Center-as-a-Service Solution to Support Business Growth
Transcom Centralizes & Scales Global Contact Center and Innovates for Omnichannel Service with Avaya
PRESS RELEASE: Avaya announced that Transcom, a global business process outsourcer (BPO), has upgraded its large, multinational contact center operation, building on Avaya Customer Engagement Solutions to drive rapid innovation and help the company advance to digital, omnichannel services. Continue reading Transcom Centralizes & Scales Global Contact Center and Innovates for Omnichannel Service with Avaya
NICE Optimizes Algar Tech’s Back Office Services with Real-Time Insights
PRESS RELEASE: NICE announced that Algar Tech, a Brazil-based business process outsourcer, has expanded its long-term partnership with NICE to bring the deep performance visibility of NICE Real Time Activity Monitoring (RTAM) and the optimization of NICE Workforce Management (WFM) into its back office operations. As a result, the company has seen rapid and dramatic improvements in employee productivity and process efficiency, significantly increasing cost-effectiveness across its operations. Continue reading NICE Optimizes Algar Tech’s Back Office Services with Real-Time Insights