Cresta, the leading contact centre AI platform for human and AI agents, announced that Optimum, one of the largest broadband communications and video services providers in the United States, will be deploying Cresta’s generative AI-powered solutions at scale to enhance its customer experience and drive efficient revenue growth. Continue reading Optimum Collaborates with Cresta to Further Transform Its Customer Experience with AI
Category Archives: Who’s Buying What?
Certified Languages International Personalises Customer Service with CXone Mpower
NICE announced that Certified Languages International, a full-service language company specializing in on-demand interpreting and document translation services supporting 230 languages worldwide, has selected NICE CXone Mpower as its platform of choice to upgrade its customer service operations. Continue reading Certified Languages International Personalises Customer Service with CXone Mpower
Vonage Selected by FREENOW to Elevate Secure Customer Communications Across Europe
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has announced an agreement with FREENOW, Europe’s leading multi-mobility app with taxis at its core, to transform its customer communication strategy using Vonage Communications APIs. Continue reading Vonage Selected by FREENOW to Elevate Secure Customer Communications Across Europe
Rackspace Technology Powers Expansion and Application First Customer Engagement with Hybrid Cloud for Domino’s Pizza UK & Ireland
Rackspace Technology®, a leading provider of hybrid and AI technology solutions, announced working with Domino’s Pizza UK & Ireland Ltd. to enhance Domino’s digital capabilities to support the company’s growing store network through a robust hybrid cloud environment. Continue reading Rackspace Technology Powers Expansion and Application First Customer Engagement with Hybrid Cloud for Domino’s Pizza UK & Ireland
Condor Chooses Talkdesk to Modernize and Unify Its Customer Experience
Talkdesk®, Inc., a global provider of AI-powered CX technology that serves enterprises of all sizes, announced that German airline Condor has selected Talkdesk to bring its contact centre platform in-house and enhance its customer experience through a modern, unified approach. Continue reading Condor Chooses Talkdesk to Modernize and Unify Its Customer Experience
Twilio Scores A Multi-Year Partnership to Support Chelsea Football Club’s Fan Engagement strategy
Twilio, the customer engagement platform that drives real-time, personalised experiences for today’s leading brands, has announced a multi-year partnership with Chelsea Football Club, with Twilio serving as an official supplier for the club. Continue reading Twilio Scores A Multi-Year Partnership to Support Chelsea Football Club’s Fan Engagement strategy