GoTo, the company making IT management, support, and business communications easy, introduced GoTo Contact Center Pro, a solution that expands its Contact Center as a Service (CCaaS) offerings to medium and large companies. Continue reading GoTo Launches Contact Center Pro, Bringing Effortless, Affordable, and Convenient CCaaS to Mid-Market and Enterprise-Sized Businesses
VOXI by Vodafone launches large language model generative AI chatbot to enhance customer experience
VOXI by Vodafone has deployed a large language model (LLM) chatbot to transform its digital customer services. Continue reading VOXI by Vodafone launches large language model generative AI chatbot to enhance customer experience
CBA and Microsoft deepens Gen AI partnership
Commonwealth Bank of Australia (CBA) announced it is deepening its existing partnership with Microsoft after signing a new ‘letter of intent’ to work together on a range of initiatives to deliver more for customers. Continue reading CBA and Microsoft deepens Gen AI partnership
Upstream Works Announces Omni AI Hub
Upstream Works, an omnichannel contact centre solutions company, announced Omni AI Hub, featuring a suite of standardized AI capabilities for on-premise, cloud, and hybrid contact centres. Continue reading Upstream Works Announces Omni AI Hub
TTEC Digital Awarded PenFed Credit Union Contract for Genesys Cloud Migration
TTEC, a leading global CX technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, announced that it was awarded a contract with PenFed Credit Union, the nation’s second-largest federal credit union, to modernize its member services contact centre platform to Genesys Cloud for voice communications. Continue reading TTEC Digital Awarded PenFed Credit Union Contract for Genesys Cloud Migration
BT Selects Sprinklr for Unified Customer Experience
Sprinklr, the unified customer experience management platform for modern enterprises, announced that BT has selected Sprinklr as a strategic customer service partner. Continue reading BT Selects Sprinklr for Unified Customer Experience