At MWC Barcelona 2024, Huawei released the Financial AI-based Contact Center Solution V2.0, aiming to enhance finance industry efficiency and minimize costs. Continue reading Huawei Releases the Financial AI-based Contact Center Solution V2.0, Empowering the Global Financial Industry
Business Systems appoints Mike Wardell as CEO
Business Systems (UK) Ltd, a leading provider of compliance and digital transformation solutions, has proudly announced the appointment of Mike Wardell as the company’s new Chief Executive Officer (CEO). Continue reading Business Systems appoints Mike Wardell as CEO
Talkdesk Unveils Talkdesk Autopilot
Talkdesk®, a global AI-powered contact centre leader for enterprises of all sizes, is making it easier and faster for companies to take advantage of generative artificial intelligence (GenAI) to unlock powerful new efficiencies in the contact centre that can drive increased revenue opportunities and improve agent productivity. Continue reading Talkdesk Unveils Talkdesk Autopilot
yoummday Surpasses All Competitors in Vodafone Ziggo’s Inaugural Sales Challenge
yoummday, the leading AI-powered customer experience (CX) platform, has demonstrated its excellence in the telecommunications sector by surpassing all competitors in Netherlands-based telecommunications company Vodafone Ziggo’s ‘Sales Challenge 2024’. Continue reading yoummday Surpasses All Competitors in Vodafone Ziggo’s Inaugural Sales Challenge
Enghouse Launches its Next-Generation EnghouseAI Suite
Enghouse Interactive, a unit of Enghouse Systems Limited and a leading provider of customer experience (CX) solutions, announces the launch of its next generation Artificial Intelligence (AI) products. Continue reading Enghouse Launches its Next-Generation EnghouseAI Suite
TaskUs Collaborates with Amazon Web Services to Power TaskGPT
TaskUs, a leading provider of outsourced digital services and next-generation CX to the world’s most innovative companies, announced it is strengthening its relationship with Amazon Web Services, Inc. (AWS) by leveraging the latest generative artificial intelligence (GenAI) services from AWS. Continue reading TaskUs Collaborates with Amazon Web Services to Power TaskGPT