Glassbox, a leading provider of digital experience intelligence for web and mobile applications, announced the availability of its new, AI-powered Voice of the Silent (VoS) solution. Continue reading Glassbox Ushers in the Next Era of Customer Feedback Management with AI-Powered Voice of the Silent Solution
IntouchCX Acquires Mexico-Based Contact Centre Beliveo
IntouchCX has announced the acquisition of Beliveo, a leading nearshore contact centre and business processing outsourcer (BPO) in Mexico. Continue reading IntouchCX Acquires Mexico-Based Contact Centre Beliveo
Foundever™ and John Lewis Partnership continue their 17-year partnership with a five-year contract extension
Foundever™ is thrilled to announce a five-year extension of its contract with John Lewis Partnership – one of the UK’s most beloved retailers. Continue reading Foundever™ and John Lewis Partnership continue their 17-year partnership with a five-year contract extension
Sensée creates a powerhouse in UK-based CX Outsourcing with purchase of The Contact Company
Work-from-home (WFH) CX Outsourcer Sensée is thrilled to announce today that it has purchased the business of The Contact Company, a renowned customer service centre based in Birkenhead, Liverpool. Continue reading Sensée creates a powerhouse in UK-based CX Outsourcing with purchase of The Contact Company
New Survey: AI Dominating Customer Engagement Automation Strategies
A new Verint study reveals only 10 percent of contact centre leaders believe telephony will have an impact on CX automation over the next 12 months while 53% indicated AI and 23% said digital channels will be the driving forces behind their CX automation efforts. Continue reading New Survey: AI Dominating Customer Engagement Automation Strategies
Infinity appoints Raj Dass as Chief Commercial Officer
Global call and speech analytics platform Infinity has appointed Raj Dass as Chief Commercial Officer. Raj will support Infinity’s ambitious growth plans by supporting retention, acquisition, and the development of relationships with strategic partners in the contact centre, technology, and media spaces. Continue reading Infinity appoints Raj Dass as Chief Commercial Officer