West’s Unified Communications Services, a global provider of communication and network infrastructure services announced that it is the first provider to undergo audit and achieve the Cisco® Powered Cisco Spark Service Provider accreditation as part of Cisco’s Cloud and Managed Services Program (CMSP). Continue reading West Attains Cisco Powered Cisco Spark Service Provider Designation
Unisys Predicts Advancements in Biometric Technology, Artificial Intelligence to Transform How Financial Services Organizations Engage with Customers
The emergence of Fintech startups and voice-powered artificial intelligence (AI) have altered people’s expectations for banking. As a result, financial services organizations will leverage advancements in security and predictive technology as a means to improve their efficiency, agility and ultimately deliver a better customer experience, particularly beneficial for smaller and mid-size banks looking to transform how they go to market, according to a new set of predictions from experts at Unisys Corporation. Continue reading Unisys Predicts Advancements in Biometric Technology, Artificial Intelligence to Transform How Financial Services Organizations Engage with Customers
Teleperformance Wins Frost & Sullivan Company of the Year Awards for Asia Pacific, Europe and North America Regions
Teleperformance, the worldwide leader in omnichannel customer experience management announced it received three prestigious Contact Center Outsourcing Company of the Year Awards from Frost & Sullivan, recognizing its entire regional operations in Asia Pacific, Europe and North America. The awards honor Teleperformance for a high degree of innovation in services, technologies, and leadership with a focus on customer value and market penetration. Continue reading Teleperformance Wins Frost & Sullivan Company of the Year Awards for Asia Pacific, Europe and North America Regions
Synergy Research Ranks 8×8 as the Global UCaaS Market Leader in Subscriber Seats for Midmarket and Enterprise Companies
8×8, the leading provider of cloud communications and customer engagement solutions announced that independent market research firm Synergy Research Group named 8×8 as the global leader for the eleventh consecutive quarter for subscriber seats in the combined midmarket (101-1000 users) and enterprise (1001+ users) segments of the Unified Communications as a Service (UCaaS) market, which is defined as cloud telephony, conferencing, collaboration and messaging. Continue reading Synergy Research Ranks 8×8 as the Global UCaaS Market Leader in Subscriber Seats for Midmarket and Enterprise Companies
IBM and Salesforce Strengthen Strategic Partnership
IBM and Salesforce, the global leader in CRM, announced an expansion of their strategic partnership, bringing together IBM Cloud and Watson services with Salesforce Quip and Salesforce Service Cloud Einstein to enable companies to connect with their customers and collaborate more effectively with deeper insights. Continue reading IBM and Salesforce Strengthen Strategic Partnership
NewVoiceMedia strengthens leadership team with appointment of Olivier Gachot as Executive Vice President of North America Sales
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more, has appointed Olivier Gachot as Executive Vice President of North America Sales. Continue reading NewVoiceMedia strengthens leadership team with appointment of Olivier Gachot as Executive Vice President of North America Sales