Callidus Software, a global leader in cloud-based sales, marketing, learning and customer experience solutions, announced a new strategic partnership with bpm’online, which includes a joint, collaborative go-to market effort that will bring increased value to customers of both companies. Continue reading CallidusCloud Announces Strategic Go-To-Market Partnership with Bpm’online
NICE Adaptive WFO Receives the Frost & Sullivan Award for Its Real-time Scheduling Solution
NICE announced that it has received Frost & Sullivan’s 2017 Customer Value Leadership Award for its intelligent empowerment solutions in the contact center industry. The award recognizes the company’s cloud-based Adaptive Workforce Engagement solution for uniquely empowering employees, supervisors, and workforce administrators with automated, analytics-based intraday scheduling optimization. Continue reading NICE Adaptive WFO Receives the Frost & Sullivan Award for Its Real-time Scheduling Solution
Genesys PureCloud Now Integrates with Amazon Lex to Drive Next Generation Customer Experience Through AI-Powered Natural Language Understanding
Genesys®, a global leader in omnichannel customer experience and contact centre solutions, will debut a new integration between its cloud customer engagement solution Genesys PureCloud™ and Amazon Lex at the annual AWS re:Invent conference. By leveraging artificial intelligence (AI), this integration will enable businesses to more easily build and maintain conversational interactive voice response (IVR) flows that route callers more efficiently, with the goal of enhancing the customer experience. Continue reading Genesys PureCloud Now Integrates with Amazon Lex to Drive Next Generation Customer Experience Through AI-Powered Natural Language Understanding
NewVoiceMedia strengthens leadership team with appointment of SVP Customer Success
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has appointed Chris Haggis as senior vice president of customer success to strengthen its customer service delivery and support functions. Continue reading NewVoiceMedia strengthens leadership team with appointment of SVP Customer Success
Downfall of the cloud
There’s no denying that there are potential advantages to choosing cloud storage for your business. However, not every cloud has a silver lining. In this article, Stephen Parker, founder and CEO of live chat provider Parker Software, dispels some common misconceptions about cloud-based storage and what disadvantages it poses when compared to a traditional on-premises model. Continue reading Downfall of the cloud
Confirmit supports youth Market Research at Ungdomsbarometern
Specialist youth Market Research agency Ungdomsbarometern has selected the Confirmit Horizons platform to support all its data collection activities across the Nordic region. Continue reading Confirmit supports youth Market Research at Ungdomsbarometern