Ardian, the independent private investment company, has signed an agreement to acquire Competence Call Center Group (CCC), one of the leading BPO service providers in Europe. The investment will be made via the Ardian Expansion Fund IV. The shares are being sold by the pan-European private equity firm Silverfleet Capital. Continue reading Ardian acquires Business Process Outsourcing service provider CCC
Kia Motors America Introduces Artificial-Intelligence Powered Virtual Assistant
Kia Motors America (KMA) introduced an artificial intelligence-powered virtual assistant – named “Kian” – programmed to guide consumers through the robust shopping experience traditionally by Kia.com. The intelligent assistant can be found on the Kia Facebook Messenger page and will soon also be available on its website, Kia.com. Continue reading Kia Motors America Introduces Artificial-Intelligence Powered Virtual Assistant
Rent-A-Center Selects Medallia for Voice of the Customer Program
Medallia announced that Rent-A-Center (RAC), a leader in the US rent-to-own furniture and electronics industry, selected Medallia to power its customer experience initiatives, a key pillar of the company’s current growth strategy. Continue reading Rent-A-Center Selects Medallia for Voice of the Customer Program
Survey: Positive Customer Service Experiences is the Key to Success this Holiday Season
Five9, a leading provider of cloud software for the enterprise contact center market, announced the findings of the inaugural Five9 Customer Service Index, conducted by Zogby Analytics, which found that consumer savviness and the need for businesses to increase customer retention has increased the focus on customer experience as a top business priority. Continue reading Survey: Positive Customer Service Experiences is the Key to Success this Holiday Season
National Real Estate Management Company Invests in Contact Center Cloud Solution from Five9
Five9, a leading provider of cloud software for the enterprise contact center market, announced that a rapidly-growing national real estate management company has selected a Five9 contact center cloud solution to support its expansion throughout the U.S. Continue reading National Real Estate Management Company Invests in Contact Center Cloud Solution from Five9
SapientRazorfish Named a Leader Among Digital Experience Service Providers by Independent Research Firm
SapientRazorfish, part of Publicis.Sapient, announced that it has been named a Leader in The Forrester Wave™: Digital Experience Service Providers, Q4 2017. SapientRazorfish was among the select companies that Forrester invited to participate in its evaluation. Continue reading SapientRazorfish Named a Leader Among Digital Experience Service Providers by Independent Research Firm