The Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an early adopter of Saberr’s latest technology ‘Coachbot’. Continue reading HPFT partners with analytics and AI firm Saberr to increase staff engagement and improve patient experience and outcomes
BMW Group launches UK Innovation Lab 2018 for automotive entrepreneurs and intrapreneurs
BMW Group UK has announced the launch of the BMW Innovation Lab 2018. The new programme builds upon the success of the inaugural Lab in 2016, which saw four out of five incubated startups succeed in building ongoing relationships with the company’s UK commercial operations. Continue reading BMW Group launches UK Innovation Lab 2018 for automotive entrepreneurs and intrapreneurs
10 questions to ask before your company adds a chatbot
The chatbot boom began in earnest one year ago, when the most popular messaging platform launched its newest gamble: Facebook Messenger Bots. However, the origin of chatbots dates back to the 60s, when the first chatbot, Eliza, was created. Since then, bots have been used in the customer service arena. But this Facebook launch was really when chatbots began to proliferate across the internet. Continue reading 10 questions to ask before your company adds a chatbot
Inisoft launches powerful new customer engagement suite
Comment on the launch of this product from Oonagh McBride, Head of Software at Inisoft Ltd: Today I am delighted to launch Syntelate XA, the next generation of our successful contact center agent desktop. Continue reading Inisoft launches powerful new customer engagement suite
IPCortex launch CRM Connect to transform customer engagement with contextual communications
British communications software developer IPCortex has launched CRM Connect, an innovative product designed to boost customer engagement with contextual communications. Continue reading IPCortex launch CRM Connect to transform customer engagement with contextual communications
Intradiem Provides Real-time Intraday Insights and Automation for NICE inContact CXone Users to Reduce Costs and Improve Agent Performance
NICE inContact announced that Intradiem has joined the DEVone developer program and is providing a real-time intraday automation platform available on CXexchange marketplace. Products available on CXexchange are designed to integrate with NICE inContact CXone™, the world’s #1 cloud customer experience platform. Intradiem provides a real-time Intraday Automation platform for contact centers that extends CXone Workforce Optimization with a solution that reduces costs and improves agent performance and engagement. Continue reading Intradiem Provides Real-time Intraday Insights and Automation for NICE inContact CXone Users to Reduce Costs and Improve Agent Performance