Sykes, a global business process outsourcing leader in providing comprehensive inbound customer engagement services to Global 2000 companies, announced that it has launched its initial expansion into Cyprus with a new delivery facility in the city of Larnaca in order to further augment its multi-lingual customer engagement capabilities. Continue reading Sykes Expands Customer Service Delivery Model with a Beachhead in the Republic of Cyprus
TeleTech Unveils New Customer Experience Innovation Lab at Las Vegas Center
TeleTech, a leading global provider of customer experience, engagement, and growth solutions delivered through its proprietary, end-to-end HumanifyTM Customer Engagement as a Service offering, announced the opening of the company’s first Customer Experience(CX) Innovation Lab in Las Vegas, Nevada. Continue reading TeleTech Unveils New Customer Experience Innovation Lab at Las Vegas Center
Zendesk Adds Former New Relic, Salesforce, Oracle Executive to its Board of Directors
Zendesk announced the appointment of Hilarie Koplow-McAdams to its Board of Directors. Koplow-McAdams brings deep global enterprise software sales expertise to Zendesk, having formerly held executive leadership positions at New Relic, Salesforce, Intuit, and Oracle. Continue reading Zendesk Adds Former New Relic, Salesforce, Oracle Executive to its Board of Directors
Smart meters means smarter security
As the government continues its rollout of smart meters across Great Britain, Matthew Bryars, Co-Founder and CEO at Aeriandi, discusses the potential impact they will have on energy companies’ contact centres, and the steps that must be taken to ensure the guidelines of PCI DSS are adhered to… Continue reading Smart meters means smarter security
The art of the possible in personalised service
By Hilla Karni, VP Product Marketing, ClickSoftware… When it comes to personalisation in customer service, many organisations are falling short of expectations. According to the 2016 Aspect Consumer Experience Index, 58% of surveyed participants feel underappreciated by the organisations they do business with. Even more worryingly, HuffPost reported that 49% of consumers stopped buying from at least one company in the previous 12 months. Customers are not satisfied with the service that is being provided, and businesses need to adapt or risk losing them. Continue reading The art of the possible in personalised service
Confirmit partners with Infobip for greater mobile engagement
Confirmit has partnered with Infobip, a world leader in mobile messaging, to enable organisations running Market Research, Customer Experience or Employee Engagement programmes to benefit from enhanced international SMS capabilities and coverage. Continue reading Confirmit partners with Infobip for greater mobile engagement