RingCentral, Inc., a global leader in AI-powered business communications, announced RingWEM, a next-generation offering that leverages and extends the recent acquisition of CommunityWFM workforce management. Continue reading RingCentral Unveils RingWEM
Automation Anywhere Acquires Aisera
Automation Anywhere, the leading provider of Agentic Process Automation (APA) and agentic solutions, announced it has acquired Aisera, the leading provider of agentic solutions for autonomous IT. Continue reading Automation Anywhere Acquires Aisera
Capita extends relationship with Samsung UK to provide support for consumer customers
Capita announces that its contact centre business within Capita Experience has secured a key contract extension with Samsung Electronics UK. Continue reading Capita extends relationship with Samsung UK to provide support for consumer customers
Tata Communications and NiCE Partner to Transform Global Contact Centres with AI-Powered Customer Engagement
Tata Communications announced a strategic partnership with NiCE to revolutionise enterprise contact centre operations. This collaboration brings together Tata Communications Kaleyra’s AI-powered Customer Interaction Suite with NiCE’s industry-leading CXone Mpower CX AI platform to deliver intelligent, automated, and hyper-personalised customer experiences. Continue reading Tata Communications and NiCE Partner to Transform Global Contact Centres with AI-Powered Customer Engagement
CCI Acquires AviaContact
CCI, a leading Business Process Outsourcing (BPO) and customer experience provider, announced the strategic acquisition of AviaContact, a Europe-based specialist in Travel and Leisure customer engagement solutions. Continue reading CCI Acquires AviaContact
AI Conversation Engine Orum Chooses Vonage APIs to Power its Platform
Vonage, a part of Ericsson announced that Orum, an AI Conversation Engine for revenue teams, has integrated Vonage APIs into its platform. This integration enables faster interactions, provides real-time AI-driven coaching, and supports Orum’s global expansion, delivering more effective and engaging customer experiences. Continue reading AI Conversation Engine Orum Chooses Vonage APIs to Power its Platform