Cisco announced the launch of Cisco IQ, a breakthrough AI-powered digital interface that brings real-time insights, on-demand assessments, troubleshooting and personalized learning, automation and agents from across professional services and support into one powerful experience. Continue reading Cisco launches Cisco IQ, the unified AI-powered experience that connects the entire customer journey
RingCentral Announces Agentic Voice AI Communications Suite
RingCentral, Inc., a global leader in AI-powered business communications, announced an agentic voice AI suite that includes AI Receptionist (AIR), AI Virtual Assistant (AVA), and AI Conversation Expert (ACE). Continue reading RingCentral Announces Agentic Voice AI Communications Suite
RingCentral Unveils RingWEM
RingCentral, Inc., a global leader in AI-powered business communications, announced RingWEM, a next-generation offering that leverages and extends the recent acquisition of CommunityWFM workforce management. Continue reading RingCentral Unveils RingWEM
Automation Anywhere Acquires Aisera
Automation Anywhere, the leading provider of Agentic Process Automation (APA) and agentic solutions, announced it has acquired Aisera, the leading provider of agentic solutions for autonomous IT. Continue reading Automation Anywhere Acquires Aisera
Capita extends relationship with Samsung UK to provide support for consumer customers
Capita announces that its contact centre business within Capita Experience has secured a key contract extension with Samsung Electronics UK. Continue reading Capita extends relationship with Samsung UK to provide support for consumer customers
Tata Communications and NiCE Partner to Transform Global Contact Centres with AI-Powered Customer Engagement
Tata Communications announced a strategic partnership with NiCE to revolutionise enterprise contact centre operations. This collaboration brings together Tata Communications Kaleyra’s AI-powered Customer Interaction Suite with NiCE’s industry-leading CXone Mpower CX AI platform to deliver intelligent, automated, and hyper-personalised customer experiences. Continue reading Tata Communications and NiCE Partner to Transform Global Contact Centres with AI-Powered Customer Engagement