Pindrop, a global leader in voice authentication, fraud and deepfake detection, announced a strategic partnership with Webex by Cisco, a leading provider of collaboration technologies powering customer and employee experiences, to bring Pindrop’s enterprise-grade solutions to the Webex Suite and Webex Contact Center. Continue reading Pindrop Brings Advanced AI Fraud Detection Across Communication Channels with Webex by Cisco
Aspect and Cresta Partner to Power Workforce Planning with Agentic AI
Aspect, a leader in workforce engagement management, announced its partnership with Cresta, the leading contact centre AI platform for human and AI agents. Continue reading Aspect and Cresta Partner to Power Workforce Planning with Agentic AI
Capita awarded new contract to deliver contact centre services for Transport for London
Capita plc announces it has been awarded a four-year contract to deliver contact centre services for Transport for London (TfL). The contract also includes an option to extend for a further two years. Continue reading Capita awarded new contract to deliver contact centre services for Transport for London
Caledonian Sleeper discovers its dream CRM solution with Node4
The Scottish Government-owned Caledonian Sleeper is the only overnight rail journey between Scotland and London. With a rich history dating back over 150 years, the service provides a practical, stress-free way for business and leisure travellers to arrive fresh, relaxed, and breakfasted in the heart of their destination in time for a full day of meetings or sightseeing. Continue reading Caledonian Sleeper discovers its dream CRM solution with Node4
Content Guru Positioned as a Leader in IDC MarketScape for European Contact Center-as-a-Service Application Software 2025
Content Guru, a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, has been positioned as a Leader in the IDC MarketScape European Contact Center-as-a-Service (CCaaS) Application Software 2025 Vendor Assessment (doc # EUR153005525, October 2025). Continue reading Content Guru Positioned as a Leader in IDC MarketScape for European Contact Center-as-a-Service Application Software 2025
8×8 Report: UK Customers Still Prefer Human Support Over AI
Despite the rise of artificial intelligence (AI) in customer service, UK consumers still overwhelmingly prefer speaking with human agents — unless AI comes with a financial incentive. That’s according to new research from 8×8, Inc., a leading global business communication platform provider. Continue reading 8×8 Report: UK Customers Still Prefer Human Support Over AI